Twyford Surgery, Winchester: patient reviews and CQC rating
Twyford Surgery is a GP practice in Winchester with 10,034 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 7.2 full-time-equivalent qualified GPs, or 1,401 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Twyford Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 5 practices in Winchester with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (95%). 113 patients answered the survey (response rate 35%).
| Survey question | Twyford Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 92% | 74% | 77% |
| Easy to contact by phone | 93% | 52% | 57% |
| Easy to contact via the website | 71% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 51% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 95% | 70% | 73% |
| Wait for appointment about right | 82% | 65% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 95% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 153 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Twyford Surgery is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,034 patients were registered at Twyford Surgery in September 2026, down 1.3% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 1,401 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 2.4 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 5.4 |
| August 2024 | 4.7 | 6.9 |
| August 2025 | 4.3 | 6.0 |
| August 2026 | 7.2 | 9.7 |
From June 2026 to August 2026 the practice recorded 4,314 appointments a month, or 430 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 34% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Twyford Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 430 | 526 | 510 |
| Face to face | 76% | 58% | 63% |
| Same day as booked | 34% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.6% against 2.2%), cancer (5.5% against 3.8%) and heart failure (1.5% against 1.1%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), serious mental illness (0.6% against 1.0%) and diabetes (5.3% against 7.9%). The practice's patients live in areas with an average deprivation score of 7.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.9 years for women and 83.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| COPD | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
Twyford Surgery, The Surgery, Hazeley Road, Twyford, Winchester, SO21 1QY. Phone: 01962 712202.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Clements Partnership | 5.0 km | 80% |
| St Paul's Practice | 5.2 km | 88% |
| Fryern Surgery | 5.4 km | 91% |
| Dr Cyril Stephen | 5.6 km | 79% |
| Archers Practice | 6.0 km | 72% |
- Bishops Waltham Surgery (75% overall experience good)
- Dr S W Lloyd & Partners (89% overall experience good)
- Wickham Surgery (89% overall experience good)
How do patients rate Twyford Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Twyford Surgery as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Twyford Surgery?
10,034 patients were registered in September 2026, down 1.3% on a year earlier.
What is Twyford Surgery's CQC rating?
Good overall, published in February 2016.
How many GPs does Twyford Surgery have?
7.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,401 patients per GP against 2,171 across England.
Are appointments at Twyford Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Twyford Surgery's phone number?
01962 712202.