St Clements Partnership, Winchester: patient reviews and CQC rating
St Clements Partnership is a GP practice in Winchester with 15,780 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). It has 9.0 full-time-equivalent qualified GPs, or 1,757 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Clements Partnership
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who described their last contact with the practice as good: 67%, against 73% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 5 practices in Winchester with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (78%). 107 patients answered the survey (response rate 26%).
| Survey question | St Clements Partnership | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 61% | 52% | 57% |
| Easy to contact via the website | 69% | 55% | 58% |
| Easy to contact via the NHS App | 49% | 51% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 67% | 70% | 73% |
| Wait for appointment about right | 88% | 65% | 69% |
| Listened to well | 95% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 299 responses rated the practice good or very good (England: 92%).
15,780 patients were registered at St Clements Partnership in September 2026, down 1.8% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 9.0 full-time-equivalent qualified GPs, there are 1,757 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 6.0 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.1 | 10.9 |
| August 2024 | 8.1 | 9.6 |
| August 2025 | 9.1 | 10.8 |
| August 2026 | 9.0 | 12.2 |
From June 2026 to August 2026 the practice recorded 7,386 appointments a month, or 468 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 43% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | St Clements Partnership | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 468 | 526 | 510 |
| Face to face | 51% | 58% | 63% |
| Same day as booked | 43% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.5% against 1.2%), dementia (1.2% against 0.8%) and stroke or TIA (2.6% against 1.9%). It has a lower share for diabetes (6.1% against 7.9%). The practice's patients live in areas with an average deprivation score of 13.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.5% | 14.3% |
| High blood pressure | All ages | 14.6% | 15.2% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Osteoporosis | 50+ yrs | 3.5% | 1.2% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
St Clements Partnership, 28 Upper Brook Street, Winchester, SO23 8DG. Phone: 01962 852211.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Paul's Practice | 0.6 km | 88% |
| Friarsgate Practice | 2.0 km | 90% |
| Twyford Surgery | 5.0 km | 92% |
| Fryern Surgery | 9.6 km | 91% |
| The Gratton Surgery | 10.1 km | 96% |
- Friarsgate Practice (90% overall experience good)
- St Paul's Practice (88% overall experience good)
How do patients rate St Clements Partnership?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of St Clements Partnership as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at St Clements Partnership?
15,780 patients were registered in September 2026, down 1.8% on a year earlier.
How many GPs does St Clements Partnership have?
9.0 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 1,757 patients per GP against 2,171 across England.
Are appointments at St Clements Partnership face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Clements Partnership's phone number?
01962 852211.