Dr Cyril Stephen, Eastleigh: patient reviews and CQC rating
Dr Cyril Stephen is a GP practice in Eastleigh with 8,847 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 5.5 full-time-equivalent qualified GPs, or 1,618 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Cyril Stephen
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 57%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 6 practices in Eastleigh with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (79%). 113 patients answered the survey (response rate 30%).
| Survey question | Dr Cyril Stephen | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 84% | 52% | 57% |
| Easy to contact via the website | 57% | 55% | 58% |
| Easy to contact via the NHS App | 56% | 51% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 84% | 70% | 73% |
| Wait for appointment about right | 70% | 65% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 87% | 86% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 121 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Cyril Stephen is Good, published in July 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,847 patients were registered at Dr Cyril Stephen in September 2026, up 2.8% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 1,618 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 6.5 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 2.2 |
| August 2025 | 4.6 | 5.3 |
| August 2026 | 5.5 | 6.5 |
From June 2026 to August 2026 the practice recorded 3,328 appointments a month, or 376 per 1,000 registered patients (England: 510). 99% were face to face (England: 63%). 26% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Dr Cyril Stephen | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 376 | 526 | 510 |
| Face to face | 99% | 58% | 63% |
| Same day as booked | 26% | 43% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.8% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Dr Cyril Stephen, Boyatt Wood Shopping Centre, Shakespeare Road, Boyatt Wood, Eastleigh, SO50 4QP. Phone: 023 8061 2051. Website: www.boyattwoodsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Archers Practice | 0.9 km | 72% |
| Fryern Surgery | 1.4 km | 91% |
| St Andrew's Surgery | 1.5 km | 88% |
| Park and St Francis Surgery | 2.0 km | 85% |
| Dr S W Lloyd & Partners | 3.8 km | 89% |
- Archers Practice (72% overall experience good)
- Fryern Surgery (91% overall experience good)
- Park and St Francis Surgery (85% overall experience good)
How do patients rate Dr Cyril Stephen?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Dr Cyril Stephen as good, against 77% across England. 84% found it easy to get through by phone.
How many patients are registered at Dr Cyril Stephen?
8,847 patients were registered in September 2026, up 2.8% on a year earlier.
What is Dr Cyril Stephen's CQC rating?
Good overall, published in July 2021.
How many GPs does Dr Cyril Stephen have?
5.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,618 patients per GP against 2,171 across England.
Are appointments at Dr Cyril Stephen face to face?
99% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Cyril Stephen's phone number?
023 8061 2051.