Chandler's Ford PCN: primary care network practices and patient survey
Chandler's Ford PCN is a primary care network of 4 GP practices with 54,404 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,923 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Chandler's Ford PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Archers Practice to 91% at Fryern Surgery, with a median of 82% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Dr Cyril Stephen has the highest share finding it easy to get through by phone (84%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Fryern Surgery | 15,310 | 91% | 77% | Good | 2,126 |
| Park and St Francis Surgery | 16,285 | 85% | 51% | Good | 2,104 |
| Dr Cyril Stephen | 8,847 | 79% | 84% | Good | 1,618 |
| Archers Practice | 13,962 | 72% | 71% | Good | 1,772 |
Results for the network as a whole, from 454 responses, against Hampshire and Isle of Wight and England.
| Survey question | Chandler's Ford PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 82% | 74% | 77% |
| Easy to contact by phone | 69% | 52% | 57% |
| Easy to contact via the website | 58% | 55% | 58% |
| Easy to contact via the NHS App | 58% | 51% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 77% | 70% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
There are 1,923 registered patients per full-time-equivalent qualified GP in Chandler's Ford PCN, fewer than England's 2,171 and Hampshire and Isle of Wight's 2,039. Practices recorded 384 appointments a month per 1,000 patients (England: 510), 79% of them face to face. 30% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | Chandler's Ford PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Patients per qualified GP | 1,923 | 2,039 | 2,171 |
| Appointments per 1,000 patients a month | 384 | 526 | 510 |
| Face-to-face appointments | 79% | 58% | 63% |
| Same day as booked | 30% | 43% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 22% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Chandler's Ford PCN is osteoporosis (1.8% against 1.2%), and the furthest below is palliative care (0.3% against 0.6%).
| Condition register | Age group | Chandler's Ford PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% | 8,282 |
| Depression | 18+ yrs | 13.0% | 14.3% | 5,653 |
| Diabetes | 17+ yrs | 6.9% | 7.9% | 3,071 |
| Asthma | 6+ yrs | 6.5% | 6.6% | 3,396 |
| Cancer | All ages | 4.6% | 3.8% | 2,509 |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% | 1,900 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 1,480 |
| Atrial fibrillation | All ages | 2.6% | 2.2% | 1,415 |
| Stroke and TIA | All ages | 2.0% | 1.9% | 1,112 |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% | 412 |
| Heart failure | All ages | 1.3% | 1.1% | 706 |
| COPD | All ages | 1.2% | 1.9% | 660 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 434 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 360 |
| Dementia | All ages | 0.7% | 0.8% | 392 |
| Serious mental illness | All ages | 0.7% | 1.0% | 390 |
| Learning disability | All ages | 0.5% | 0.6% | 288 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 238 |
| Palliative care | All ages | 0.3% | 0.6% | 148 |
- East Hants PCN (6 practices)
- Fareham & Portchester PCN (4 practices)
- Farnborough PCN (6 practices)
- Havant and Waterlooville PCN (5 practices)
- Hayling Island & Emsworth PCN (3 practices)
- Romsey & North Baddesley PCN (4 practices)
- Southampton West PCN (9 practices)
- Winchester Rural South PCN (4 practices)
Which practices are in Chandler's Ford PCN?
Archers Practice, Dr Cyril Stephen, Fryern Surgery and Park and St Francis Surgery.
How do patients rate Chandler's Ford PCN?
82% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Chandler's Ford PCN cover?
54,404 registered patients across 4 practices in September 2026.
How many patients per GP does Chandler's Ford PCN have?
1,923 per full-time-equivalent qualified GP, against 2,171 across England.