Bishops Waltham Surgery, Southampton: patient reviews and CQC rating
Bishops Waltham Surgery is a GP practice in Southampton with 14,049 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 6.3 full-time-equivalent qualified GPs, or 2,248 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bishops Waltham Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 39%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 18th of the 31 practices in Southampton with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (72%). 131 patients answered the survey (response rate 42%).
| Survey question | Bishops Waltham Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 39% | 52% | 57% |
| Easy to contact via the website | 41% | 55% | 58% |
| Easy to contact via the NHS App | 44% | 51% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 70% | 70% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 87% | 86% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 126 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bishops Waltham Surgery is Good, published in November 2016. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,049 patients were registered at Bishops Waltham Surgery in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 2,248 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 6.4 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.4 | 9.2 |
| August 2024 | 8.4 | 8.4 |
| August 2025 | 7.6 | 8.2 |
| August 2026 | 6.3 | 8.0 |
From June 2026 to August 2026 the practice recorded 7,038 appointments a month, or 501 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 41% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bishops Waltham Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 501 | 526 | 510 |
| Face to face | 82% | 58% | 63% |
| Same day as booked | 41% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.1% against 1.2%), cancer (5.8% against 3.8%) and atrial fibrillation (3.4% against 2.2%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.7 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 16.0% | 14.3% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Cancer | All ages | 5.8% | 3.8% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Osteoporosis | 50+ yrs | 3.1% | 1.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
Bishops Waltham Surgery, The Surgery, Lower Lane, Bishops Waltham, Southampton, SO32 1GR. Phone: 01489 892288. Website: www.bishopswalthamsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wickham Surgery | 5.9 km | 89% |
| Dr S W Lloyd & Partners | 7.0 km | 89% |
| St Andrew's Surgery | 9.9 km | 88% |
| PHL Group Head Office | 10.0 km | -9700% |
| Archers Practice | 10.0 km | 72% |
- Dr S W Lloyd & Partners (89% overall experience good)
- Twyford Surgery (92% overall experience good)
- Wickham Surgery (89% overall experience good)
How do patients rate Bishops Waltham Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Bishops Waltham Surgery as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at Bishops Waltham Surgery?
14,049 patients were registered in September 2026, up 0.0% on a year earlier.
What is Bishops Waltham Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Bishops Waltham Surgery have?
6.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,248 patients per GP against 2,171 across England.
Are appointments at Bishops Waltham Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bishops Waltham Surgery's phone number?
01489 892288.