Upton Rocks Surgery, Widnes: patient reviews and CQC rating
Upton Rocks Surgery is a GP practice in Widnes with 3,566 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 0.3 full-time-equivalent qualified GPs, or 12,157 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Upton Rocks Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 35%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 6 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 1st of the 8 practices in Widnes with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (61%). 112 patients answered the survey (response rate 19%).
| Survey question | Upton Rocks Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 61% | 57% | 57% |
| Easy to contact via the website | 41% | 55% | 58% |
| Easy to contact via the NHS App | 35% | 53% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 78% | 73% | 69% |
| Listened to well | 77% | 89% | 87% |
| Treated with care and concern | 74% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 81% of 105 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Upton Rocks Surgery is Good, published in March 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,566 patients were registered at Upton Rocks Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 0.3 full-time-equivalent qualified GPs, there are 12,157 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
From June 2026 to August 2026 the practice recorded 1,335 appointments a month, or 374 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 35% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Upton Rocks Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 374 | 492 | 510 |
| Face to face | 83% | 60% | 63% |
| Same day as booked | 35% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.5% against 14.3%). It has a lower share for chronic kidney disease (2.3% against 4.6%), cancer (2.7% against 3.8%) and diabetes (6.0% against 7.9%). The practice's patients live in areas with an average deprivation score of 21.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.5% | 14.3% |
| High blood pressure | All ages | 13.3% | 15.2% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Cancer | All ages | 2.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Upton Rocks Surgery, Widnes RU Car Park, Health Road, Widnes, WA8 7NU. Phone: 0151 511 5730. Website: www.ssphealth.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fir Park Medical Centre | 1.1 km | 71% |
| Dr Satya Koya and Dr Lalitha Chalasani | 1.1 km | 73% |
| The Beeches Medical Centre | 1.3 km | 74% |
| Newtown Surgery | 1.8 km | 65% |
| Oaks Place surgery | 1.8 km | 72% |
- Bevan Group Practice (75% overall experience good)
- Dr Satya Koya and Dr Lalitha Chalasani (73% overall experience good)
- Fir Park Medical Centre (71% overall experience good)
- Newtown Surgery (65% overall experience good)
- Oaks Place surgery (72% overall experience good)
- Peelhouse Medical Plaza (67% overall experience good)
- The Beeches Medical Centre (74% overall experience good)
How do patients rate Upton Rocks Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Upton Rocks Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Upton Rocks Surgery?
3,566 patients were registered in September 2026, up 1.0% on a year earlier.
What is Upton Rocks Surgery's CQC rating?
Good overall, published in March 2018.
How many GPs does Upton Rocks Surgery have?
0.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 12,157 patients per GP against 2,171 across England.
Are appointments at Upton Rocks Surgery face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Upton Rocks Surgery's phone number?
0151 511 5730.