Newtown Surgery, Widnes: patient reviews and CQC rating
Newtown Surgery is a GP practice in Widnes with 6,671 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2022. It has 1.7 full-time-equivalent qualified GPs, or 4,035 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newtown Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who said they were treated with care and concern: 72%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 8th of the 8 practices in Widnes with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (74%). 118 patients answered the survey (response rate 22%).
| Survey question | Newtown Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 65% | 78% | 77% |
| Easy to contact by phone | 44% | 57% | 57% |
| Easy to contact via the website | 53% | 55% | 58% |
| Easy to contact via the NHS App | 61% | 53% | 54% |
| Reception team helpful | 76% | 86% | 85% |
| Last contact good | 60% | 73% | 73% |
| Wait for appointment about right | 57% | 73% | 69% |
| Listened to well | 74% | 89% | 87% |
| Treated with care and concern | 72% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
CQC's overall rating for Newtown Surgery is Good, published in August 2022. All 5 key questions are rated Good. It held the same rating in the report before (October 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,671 patients were registered at Newtown Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 4,035 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 1,706 appointments a month, or 256 per 1,000 registered patients (England: 510). 100% were face to face (England: 63%). 54% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Newtown Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 256 | 492 | 510 |
| Face to face | 100% | 60% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.6% against 1.9%), heart failure (1.7% against 1.1%) and coronary heart disease (4.5% against 3.0%). The practice's patients live in areas with an average deprivation score of 36.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.2 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 17.1% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Cancer | All ages | 4.4% | 3.8% |
| COPD | All ages | 3.6% | 1.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.9% | 74.9% |
Newtown Surgery, Health Care Resource Centre, Caldwell Road, Widnes, WA8 7GD. Phone: 0151 511 5810. Website: www.newtownsurgerywidnes.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oaks Place surgery | 0.0 km | 72% |
| Peelhouse Medical Plaza | 1.4 km | 67% |
| Upton Rocks Surgery | 1.8 km | 76% |
| The Beeches Medical Centre | 2.0 km | 74% |
| Bevan Group Practice | 2.1 km | 75% |
- Bevan Group Practice (75% overall experience good)
- Dr Satya Koya and Dr Lalitha Chalasani (73% overall experience good)
- Fir Park Medical Centre (71% overall experience good)
- Oaks Place surgery (72% overall experience good)
- Peelhouse Medical Plaza (67% overall experience good)
- The Beeches Medical Centre (74% overall experience good)
- Upton Rocks Surgery (76% overall experience good)
How do patients rate Newtown Surgery?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Newtown Surgery as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at Newtown Surgery?
6,671 patients were registered in September 2026, down 2.1% on a year earlier.
What is Newtown Surgery's CQC rating?
Good overall, published in August 2022.
How many GPs does Newtown Surgery have?
1.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,035 patients per GP against 2,171 across England.
Are appointments at Newtown Surgery face to face?
100% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newtown Surgery's phone number?
0151 511 5810.