Oaks Place surgery, Widnes: patient reviews and CQC rating
Oaks Place surgery is a GP practice in Widnes with 3,888 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2022. It has 1.0 full-time-equivalent qualified GPs, or 3,888 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oaks Place surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 77%, below the England figure of 86%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 8 practices in Widnes with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (68%). 132 patients answered the survey (response rate 18%).
| Survey question | Oaks Place surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 72% | 78% | 77% |
| Easy to contact by phone | 73% | 57% | 57% |
| Easy to contact via the website | 58% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 53% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 85% | 73% | 69% |
| Listened to well | 78% | 89% | 87% |
| Treated with care and concern | 77% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 34 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oaks Place surgery is Good, published in August 2022. All 5 key questions are rated Good. It held the same rating in the report before (June 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,888 patients were registered at Oaks Place surgery in September 2026, almost the same as a year earlier.
11% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 3,888 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.0 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,726 appointments a month, or 444 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 52% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Oaks Place surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 444 | 492 | 510 |
| Face to face | 37% | 60% | 63% |
| Same day as booked | 52% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (25.6% against 14.3%) and COPD (2.8% against 1.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), chronic kidney disease (1.5% against 4.6%) and atrial fibrillation (1.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 39.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.6% | 14.3% |
| High blood pressure | All ages | 10.9% | 15.2% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Cancer | All ages | 2.9% | 3.8% |
| COPD | All ages | 2.8% | 1.9% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.6% | 74.9% |
98% of the practice's patients live in the WA8 postcode district. 99% live in Halton, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| WA8 | 3,783 | 98% |
Oaks Place surgery, Widnes HCRC, Oaks Place, Caldwell Road, Widnes, WA8 7GD. Phone: 0151 495 5140.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newtown Surgery | 0.0 km | 65% |
| Peelhouse Medical Plaza | 1.4 km | 67% |
| Upton Rocks Surgery | 1.8 km | 76% |
| The Beeches Medical Centre | 2.0 km | 74% |
| Bevan Group Practice | 2.1 km | 75% |
- Bevan Group Practice (75% overall experience good)
- Dr Satya Koya and Dr Lalitha Chalasani (73% overall experience good)
- Fir Park Medical Centre (71% overall experience good)
- Newtown Surgery (65% overall experience good)
- Peelhouse Medical Plaza (67% overall experience good)
- The Beeches Medical Centre (74% overall experience good)
- Upton Rocks Surgery (76% overall experience good)
How do patients rate Oaks Place surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Oaks Place surgery as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Oaks Place surgery?
3,888 patients were registered in September 2026, down 0.1% on a year earlier.
What is Oaks Place surgery's CQC rating?
Good overall, published in August 2022.
How many GPs does Oaks Place surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,888 patients per GP against 2,171 across England.
Are appointments at Oaks Place surgery face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oaks Place surgery's phone number?
0151 495 5140.