Dr Satya Koya and Dr Lalitha Chalasani, Widnes: patient reviews and CQC rating
Dr Satya Koya and Dr Lalitha Chalasani is a GP practice in Widnes with 5,234 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 2.0 full-time-equivalent qualified GPs, or 2,617 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Satya Koya and Dr Lalitha Chalasani
Its best result against England is the share who said the wait for their last appointment was about right: 82%, above the England figure of 69%. Its weakest is the share who said they were treated with care and concern: 79%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 8 practices in Widnes with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (86%). 117 patients answered the survey (response rate 21%).
| Survey question | Dr Satya Koya and Dr Lalitha Chalasani | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 65% | 57% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 54% | 53% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 82% | 73% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 16 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Satya Koya and Dr Lalitha Chalasani is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,234 patients were registered at Dr Satya Koya and Dr Lalitha Chalasani in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,617 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.6 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 1,879 appointments a month, or 359 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 51% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Satya Koya and Dr Lalitha Chalasani | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 359 | 492 | 510 |
| Face to face | 81% | 60% | 63% |
| Same day as booked | 51% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (34.7% against 14.3%), peripheral arterial disease (0.9% against 0.6%) and COPD (2.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 37.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.7 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 34.7% | 14.3% |
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Cancer | All ages | 3.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| COPD | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.4% | 74.9% |
98% of the practice's patients live in the WA8 postcode district. 97% live in Halton, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| WA8 | 5,129 | 98% |
Dr Satya Koya and Dr Lalitha Chalasani, 47-57 Hough Green Road, Hough Green, Widnes, WA8 4NJ. Phone: 0151 511 5805. Website: www.houghgreenhealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Upton Rocks Surgery | 1.1 km | 76% |
| Fir Park Medical Centre | 1.5 km | 71% |
| The Beeches Medical Centre | 1.7 km | 74% |
| Newtown Surgery | 2.9 km | 65% |
| Oaks Place surgery | 2.9 km | 72% |
- Bevan Group Practice (75% overall experience good)
- Fir Park Medical Centre (71% overall experience good)
- Newtown Surgery (65% overall experience good)
- Oaks Place surgery (72% overall experience good)
- Peelhouse Medical Plaza (67% overall experience good)
- The Beeches Medical Centre (74% overall experience good)
- Upton Rocks Surgery (76% overall experience good)
How do patients rate Dr Satya Koya and Dr Lalitha Chalasani?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Dr Satya Koya and Dr Lalitha Chalasani as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Dr Satya Koya and Dr Lalitha Chalasani?
5,234 patients were registered in September 2026, up 0.2% on a year earlier.
What is Dr Satya Koya and Dr Lalitha Chalasani's CQC rating?
Good overall, published in May 2016.
How many GPs does Dr Satya Koya and Dr Lalitha Chalasani have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,617 patients per GP against 2,171 across England.
Are appointments at Dr Satya Koya and Dr Lalitha Chalasani face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Satya Koya and Dr Lalitha Chalasani's phone number?
0151 511 5805.