Peelhouse Medical Plaza, Widnes: patient reviews and CQC rating
Peelhouse Medical Plaza is a GP practice in Widnes with 13,734 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2015. It has 4.6 full-time-equivalent qualified GPs, or 2,994 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Peelhouse Medical Plaza
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 7th of the 8 practices in Widnes with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (76%). 119 patients answered the survey (response rate 26%).
| Survey question | Peelhouse Medical Plaza | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 67% | 78% | 77% |
| Easy to contact by phone | 29% | 57% | 57% |
| Easy to contact via the website | 33% | 55% | 58% |
| Easy to contact via the NHS App | 40% | 53% | 54% |
| Reception team helpful | 71% | 86% | 85% |
| Last contact good | 59% | 73% | 73% |
| Wait for appointment about right | 48% | 73% | 69% |
| Listened to well | 81% | 89% | 87% |
| Treated with care and concern | 75% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 378 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Peelhouse Medical Plaza is Good, published in November 2015. One key question is rated differently: Effective Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
13,734 patients were registered at Peelhouse Medical Plaza in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,994 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 7.2 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 4.6 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 4.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 5,741 appointments a month, or 418 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 51% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Peelhouse Medical Plaza | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 418 | 492 | 510 |
| Face to face | 84% | 60% | 63% |
| Same day as booked | 51% | 48% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), palliative or supportive care needs (1.0% against 0.6%) and heart failure (1.9% against 1.1%). The practice's patients live in areas with an average deprivation score of 28.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.9 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.8% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Cancer | All ages | 4.7% | 3.8% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
97% of the practice's patients live in the WA8 postcode district. 97% live in Halton, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| WA8 | 13,337 | 97% |
Peelhouse Medical Plaza, Peelhouse Lane, Widnes, WA8 6TN. Phone: 0151 424 6221. Website: www.peelhouse-medical-plaza.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bevan Group Practice | 0.9 km | 75% |
| Newtown Surgery | 1.4 km | 65% |
| Oaks Place surgery | 1.4 km | 72% |
| Fir Park Medical Centre | 1.9 km | 71% |
| Upton Rocks Surgery | 2.1 km | 76% |
- Bevan Group Practice (75% overall experience good)
- Dr Satya Koya and Dr Lalitha Chalasani (73% overall experience good)
- Fir Park Medical Centre (71% overall experience good)
- Newtown Surgery (65% overall experience good)
- Oaks Place surgery (72% overall experience good)
- The Beeches Medical Centre (74% overall experience good)
- Upton Rocks Surgery (76% overall experience good)
How do patients rate Peelhouse Medical Plaza?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Peelhouse Medical Plaza as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Peelhouse Medical Plaza?
13,734 patients were registered in September 2026, up 0.1% on a year earlier.
What is Peelhouse Medical Plaza's CQC rating?
Good overall, published in November 2015.
How many GPs does Peelhouse Medical Plaza have?
4.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,994 patients per GP against 2,171 across England.
Are appointments at Peelhouse Medical Plaza face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Peelhouse Medical Plaza's phone number?
0151 424 6221.