Preston Road Surgery, Wembley: patient reviews and CQC rating
Preston Road Surgery is a GP practice in Wembley with 5,789 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 2.0 full-time-equivalent qualified GPs, or 2,895 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Preston Road Surgery
Its result closest to England is the share who said the healthcare professional was good at listening to them: 86%, against 87% across England. Its weakest is the share who found the reception and administrative team helpful: 62%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 15th of the 19 practices in Wembley with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (73%). 77 patients answered the survey (response rate 12%).
| Survey question | Preston Road Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 43% | 62% | 57% |
| Easy to contact via the website | 47% | 57% | 58% |
| Easy to contact via the NHS App | 46% | 54% | 54% |
| Reception team helpful | 62% | 83% | 85% |
| Last contact good | 60% | 73% | 73% |
| Wait for appointment about right | 60% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 67 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Preston Road Surgery is Good, published in April 2020. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,789 patients were registered at Preston Road Surgery in September 2026, down 10.4% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,895 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.7 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 4,989 appointments a month, or 862 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 42% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Preston Road Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 862 | 469 | 510 |
| Face to face | 45% | 60% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (15.1% against 7.9%). It has a lower share for COPD (0.2% against 1.9%), palliative or supportive care needs (0.1% against 0.6%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 23.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 15.1% | 7.9% |
| High blood pressure | All ages | 12.7% | 15.2% |
| Depression | 18+ yrs | 7.2% | 14.3% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Cancer | All ages | 1.6% | 3.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| COPD | All ages | 0.2% | 1.9% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Preston Road Surgery, 56 Preston Road, Wembley, HA9 8LB. Phone: 020 8904 6442. Website: www.prestonroadsurgerywembley.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Preston Medical Centre | 0.1 km | 87% |
| Uxendon Crescent surgery | 0.3 km | 59% |
| Wembley Park Medical Centre | 0.9 km | 68% |
| Ellis Practice | 1.1 km | 55% |
| Chalkhill Family Practice | 1.1 km | 72% |
- Chalkhill Family Practice (72% overall experience good)
- Ellis Practice (55% overall experience good)
- Sudbury Primary Care Centre (71% overall experience good)
- The Tudor House Medical Centre (73% overall experience good)
How do patients rate Preston Road Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Preston Road Surgery as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Preston Road Surgery?
5,789 patients were registered in September 2026, down 10.4% on a year earlier.
What is Preston Road Surgery's CQC rating?
Good overall, published in April 2020.
How many GPs does Preston Road Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,895 patients per GP against 2,171 across England.
Are appointments at Preston Road Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Preston Road Surgery's phone number?
020 8904 6442.