Chalkhill Family Practice, Wembley: patient reviews and CQC rating
Chalkhill Family Practice is a GP practice in Wembley with 6,525 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 2.9 full-time-equivalent qualified GPs, or 2,214 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chalkhill Family Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 67%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 42%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 12th of the 19 practices in Wembley with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (67%). 86 patients answered the survey (response rate 11%).
| Survey question | Chalkhill Family Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 72% | 75% | 77% |
| Easy to contact by phone | 67% | 62% | 57% |
| Easy to contact via the website | 53% | 57% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 42% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 154 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chalkhill Family Practice is Good, published in February 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,525 patients were registered at Chalkhill Family Practice in September 2026, down 5.7% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,214 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 3,892 appointments a month, or 596 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Chalkhill Family Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 596 | 469 | 510 |
| Face to face | 41% | 60% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 12% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%). It has a lower share for peripheral arterial disease (0.2% against 0.6%), atrial fibrillation (0.8% against 2.2%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 27.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.7% | 14.3% |
| High blood pressure | All ages | 10.6% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Learning disability | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Chalkhill Family Practice, Unit 3, Welford Centre, 113 Chalkhill Road, Wembley, HA9 9FX. Phone: 020 8736 7039.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ellis Practice | 0.0 km | 55% |
| Forty Willows Surgery | 0.5 km | 83% |
| Wembley Park Medical Centre | 0.6 km | 68% |
| The Tudor House Medical Centre | 0.7 km | 73% |
| Preston Road Surgery | 1.1 km | 69% |
- Ellis Practice (55% overall experience good)
- Preston Road Surgery (69% overall experience good)
- Sudbury Primary Care Centre (71% overall experience good)
- The Tudor House Medical Centre (73% overall experience good)
How do patients rate Chalkhill Family Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Chalkhill Family Practice as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Chalkhill Family Practice?
6,525 patients were registered in September 2026, down 5.7% on a year earlier.
What is Chalkhill Family Practice's CQC rating?
Good overall, published in February 2019.
How many GPs does Chalkhill Family Practice have?
2.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,214 patients per GP against 2,171 across England.
Are appointments at Chalkhill Family Practice face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chalkhill Family Practice's phone number?
020 8736 7039.