Ellis Practice, Wembley: patient reviews and CQC rating
Ellis Practice is a GP practice in Wembley with 6,063 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 3.0 full-time-equivalent qualified GPs, or 1,994 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ellis Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 15%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 19th of the 19 practices in Wembley with 50 or more responses. 15% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (66%). 105 patients answered the survey (response rate 12%).
| Survey question | Ellis Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 55% | 75% | 77% |
| Easy to contact by phone | 15% | 62% | 57% |
| Easy to contact via the website | 38% | 57% | 58% |
| Easy to contact via the NHS App | 34% | 54% | 54% |
| Reception team helpful | 70% | 83% | 85% |
| Last contact good | 43% | 73% | 73% |
| Wait for appointment about right | 43% | 68% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 79% | 89% | 90% |
In the Friends and Family Test for July 2026, 77% of 102 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ellis Practice is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (September 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,063 patients were registered at Ellis Practice in September 2026, down 10.3% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,994 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 3,052 appointments a month, or 503 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Ellis Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 503 | 469 | 510 |
| Face to face | 43% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 10% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.8% against 0.6%), serious mental illness (2.4% against 1.0%) and osteoporosis (2.0% against 1.2%). It has a lower share for atrial fibrillation (1.1% against 2.2%), cancer (2.7% against 3.8%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 28.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% |
| Depression | 18+ yrs | 14.0% | 14.3% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Serious mental illness | All ages | 2.4% | 1.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Learning disability | All ages | 1.8% | 0.6% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Ellis Practice, Chalkhill Primary Care Centre - Welford Centre, Wembley, HA9 9FX. Phone: 020 8736 7198. Website: www.ellispractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chalkhill Family Practice | 0.0 km | 72% |
| Forty Willows Surgery | 0.5 km | 83% |
| Wembley Park Medical Centre | 0.6 km | 68% |
| The Tudor House Medical Centre | 0.7 km | 73% |
| Preston Road Surgery | 1.1 km | 69% |
- Chalkhill Family Practice (72% overall experience good)
- Preston Road Surgery (69% overall experience good)
- Sudbury Primary Care Centre (71% overall experience good)
- The Tudor House Medical Centre (73% overall experience good)
How do patients rate Ellis Practice?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of Ellis Practice as good, below the England figure of 77%. 15% found it easy to get through by phone.
How many patients are registered at Ellis Practice?
6,063 patients were registered in September 2026, down 10.3% on a year earlier.
What is Ellis Practice's CQC rating?
Good overall, published in November 2019.
How many GPs does Ellis Practice have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,994 patients per GP against 2,171 across England.
Are appointments at Ellis Practice face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ellis Practice's phone number?
020 8736 7198.