Saddlers Health Centre, Walsall: patient reviews and CQC rating
Saddlers Health Centre is a GP practice in Walsall with 5,320 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 2.6 full-time-equivalent qualified GPs, or 2,025 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Saddlers Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 72%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 81%, against 87% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 20th of the 40 practices in Walsall with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (80%). 106 patients answered the survey (response rate 18%).
| Survey question | Saddlers Health Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 62% | 53% | 57% |
| Easy to contact via the website | 65% | 54% | 58% |
| Easy to contact via the NHS App | 72% | 54% | 54% |
| Reception team helpful | 89% | 81% | 85% |
| Last contact good | 72% | 68% | 73% |
| Wait for appointment about right | 65% | 65% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 24 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Saddlers Health Centre is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,320 patients were registered at Saddlers Health Centre in September 2026, up 6.8% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,025 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 1.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 2,080 appointments a month, or 391 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 35% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Saddlers Health Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 391 | 561 | 510 |
| Face to face | 72% | 64% | 63% |
| Same day as booked | 35% | 51% | 45% |
| More than 28 days after booking | 12% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (8.6% against 0.6%). It has a lower share for dementia (0.2% against 0.8%) and cancer (2.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 40.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.7% | 14.3% |
| High blood pressure | All ages | 12.7% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Palliative care | All ages | 8.6% | 0.6% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
Saddlers Health Centre, Hatherton Medical Centre, 1 Hatherton Street, Walsall, WS1 1AF. Phone: 01922 622326. Website: www.gpwalsall.co.uk/saddlers.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Umbrella Medical at Hatherton Medical Centre | 0.0 km | 76% |
| St Peter's Surgery | 0.9 km | 55% |
| Brace Street Health Centre | 1.1 km | 69% |
| Brace Street Health Centre | 1.1 km | 91% |
| Dr Mahbub's Surgery | 1.1 km | 71% |
- Ambar Medical Centre (64% overall experience good)
- Brace Street Health Centre (69% overall experience good)
- Brace Street Health Centre (91% overall experience good)
- Dr Gian Singh (88% overall experience good)
- Dr Mahbub's Surgery (71% overall experience good)
- Forrester Street Medical Centre (69% overall experience good)
- Little London Surgery (77% overall experience good)
- Pleck Health Centre (72% overall experience good)
How do patients rate Saddlers Health Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Saddlers Health Centre as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Saddlers Health Centre?
5,320 patients were registered in September 2026, up 6.8% on a year earlier.
What is Saddlers Health Centre's CQC rating?
Good overall, published in March 2016.
How many GPs does Saddlers Health Centre have?
2.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,025 patients per GP against 2,171 across England.
Are appointments at Saddlers Health Centre face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Saddlers Health Centre's phone number?
01922 622326.