Pleck Health Centre, Walsall: patient reviews and CQC rating
Pleck Health Centre is a GP practice in Walsall with 7,844 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). It has 5.0 full-time-equivalent qualified GPs, or 1,565 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pleck Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 73%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 29th of the 40 practices in Walsall with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (64%). 87 patients answered the survey (response rate 12%).
| Survey question | Pleck Health Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 72% | 74% | 77% |
| Easy to contact by phone | 56% | 53% | 57% |
| Easy to contact via the website | 62% | 54% | 58% |
| Easy to contact via the NHS App | 64% | 54% | 54% |
| Reception team helpful | 73% | 81% | 85% |
| Last contact good | 67% | 68% | 73% |
| Wait for appointment about right | 65% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 154 responses rated the practice good or very good (England: 92%).
7,844 patients were registered at Pleck Health Centre in September 2026, down 2.3% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,565 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 3.1 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 8.8 |
| August 2024 | 5.0 | 6.6 |
| August 2025 | 5.0 | 7.7 |
| August 2026 | 5.0 | 8.9 |
From June 2026 to August 2026 the practice recorded 4,721 appointments a month, or 602 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 49% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Pleck Health Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 602 | 561 | 510 |
| Face to face | 78% | 64% | 63% |
| Same day as booked | 49% | 51% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%), diabetes (13.9% against 7.9%) and coronary heart disease (4.5% against 3.0%). It has a lower share for cancer (2.1% against 3.8%), COPD (1.3% against 1.9%) and atrial fibrillation (1.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 41.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.3% | 15.2% |
| Diabetes | 17+ yrs | 13.9% | 7.9% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Cancer | All ages | 2.1% | 3.8% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Pleck Health Centre, 16 Oxford Street, Walsall, WS2 9HY. Phone: 01922 927300.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Palfrey Health Centre | 0.5 km | 71% |
| Ambar Medical Centre | 0.5 km | 64% |
| Brace Street Health Centre | 1.1 km | 69% |
| Brace Street Health Centre | 1.1 km | 91% |
| Dr Mahbub's Surgery | 1.1 km | 71% |
- Ambar Medical Centre (64% overall experience good)
- Brace Street Health Centre (69% overall experience good)
- Brace Street Health Centre (91% overall experience good)
- Dr Gian Singh (88% overall experience good)
- Dr Mahbub's Surgery (71% overall experience good)
- Forrester Street Medical Centre (69% overall experience good)
- Little London Surgery (77% overall experience good)
- Saddlers Health Centre (80% overall experience good)
How do patients rate Pleck Health Centre?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Pleck Health Centre as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Pleck Health Centre?
7,844 patients were registered in September 2026, down 2.3% on a year earlier.
How many GPs does Pleck Health Centre have?
5.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,565 patients per GP against 2,171 across England.
Are appointments at Pleck Health Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pleck Health Centre's phone number?
01922 927300.