West Somerset Healthcare, Taunton: patient reviews and CQC rating

What patients say about West Somerset Healthcare

Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 57%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.

On overall experience it is 5th of the 12 practices in Taunton with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (90%). 124 patients answered the survey (response rate 42%).

In the Friends and Family Test for July 2026, 100% of 35 responses rated the practice good or very good (England: 92%).

CQC's overall rating for West Somerset Healthcare is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).

10,725 patients were registered at West Somerset Healthcare in September 2026, almost the same as a year earlier.

36% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 1,862 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 3.9 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 6,068 appointments a month, or 566 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 29% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).

39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (10.5% against 4.6%), atrial fibrillation (4.7% against 2.2%) and peripheral arterial disease (1.1% against 0.6%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 26.5 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 84.8 years for women and 80.7 for men (England: 83.0 and 79.1).

62% of the practice's patients live in the TA23 postcode district, followed by TA4 (33%), TA24 (3%) and TA5 (2%). 100% live in Somerset, the council area the practice is in.

West Somerset Healthcare, Williton Surgery, Robert Street, Williton, Taunton, TA4 4QE. Phone: 01984 632701. Website: www.westsomersethealthcare.co.uk.