Taunton Vale Healthcare, Taunton: patient reviews and CQC rating
Taunton Vale Healthcare is a GP practice in Taunton with 13,182 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 7.3 full-time-equivalent qualified GPs, or 1,800 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Taunton Vale Healthcare
Its best result against England is the share who found it easy to contact the practice through its website: 84%, above the England figure of 58%. Its weakest is the share who said their needs were met at their last appointment: 86%, against 90% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 8th of the 12 practices in Taunton with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (69%). 128 patients answered the survey (response rate 27%).
| Survey question | Taunton Vale Healthcare | Somerset | England |
|---|---|---|---|
| Overall experience good | 85% | 79% | 77% |
| Easy to contact by phone | 66% | 60% | 57% |
| Easy to contact via the website | 84% | 61% | 58% |
| Easy to contact via the NHS App | 72% | 59% | 54% |
| Reception team helpful | 93% | 87% | 85% |
| Last contact good | 77% | 75% | 73% |
| Wait for appointment about right | 81% | 70% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 86% | 91% | 90% |
CQC's overall rating for Taunton Vale Healthcare is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,182 patients were registered at Taunton Vale Healthcare in September 2026, down 2.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 1,800 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 3.1 nurses and 9.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 10.8 |
| August 2024 | 7.0 | 11.7 |
| August 2025 | 7.7 | 11.5 |
| August 2026 | 7.3 | 11.7 |
From June 2026 to August 2026 the practice recorded 8,891 appointments a month, or 675 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Taunton Vale Healthcare | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 675 | 494 | 510 |
| Face to face | 41% | 65% | 63% |
| Same day as booked | 52% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.7% against 0.6%), epilepsy (1.8% against 0.8%) and osteoporosis (2.2% against 1.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 24.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.1% | 14.3% |
| High blood pressure | All ages | 14.6% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Epilepsy | 18+ yrs | 1.8% | 0.8% |
| Learning disability | All ages | 1.7% | 0.6% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Taunton Vale Healthcare, Lisieux Way, Taunton, TA1 2LB. Phone: 01823 259444. Website: www.blackbrooksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Warwick House Medical Centre | 0.9 km | 92% |
| St James Medical Centre | 1.5 km | 84% |
| Crown Medical Centre | 1.6 km | 84% |
| French Weir Health Centre | 2.3 km | 79% |
| Drs Sells and Dr Kyaw | 2.5 km | 92% |
- Creech Medical Centre (89% overall experience good)
- Drs Sells and Dr Kyaw (92% overall experience good)
- North Curry Health Centre (93% overall experience good)
- Warwick House Medical Centre (92% overall experience good)
How do patients rate Taunton Vale Healthcare?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Taunton Vale Healthcare as good, above the England figure of 77%. 66% found it easy to get through by phone.
How many patients are registered at Taunton Vale Healthcare?
13,182 patients were registered in September 2026, down 2.1% on a year earlier.
What is Taunton Vale Healthcare's CQC rating?
Good overall, published in December 2018.
How many GPs does Taunton Vale Healthcare have?
7.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,800 patients per GP against 2,171 across England.
Are appointments at Taunton Vale Healthcare face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Taunton Vale Healthcare's phone number?
01823 259444.