Crown Medical Centre, Taunton: patient reviews and CQC rating
Crown Medical Centre is a GP practice in Taunton with 9,959 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 3.6 full-time-equivalent qualified GPs, or 2,746 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crown Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 9th of the 12 practices in Taunton with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (79%). 119 patients answered the survey (response rate 33%).
| Survey question | Crown Medical Centre | Somerset | England |
|---|---|---|---|
| Overall experience good | 84% | 79% | 77% |
| Easy to contact by phone | 66% | 60% | 57% |
| Easy to contact via the website | 60% | 61% | 58% |
| Easy to contact via the NHS App | 57% | 59% | 54% |
| Reception team helpful | 93% | 87% | 85% |
| Last contact good | 75% | 75% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
CQC's overall rating for Crown Medical Centre is Good, published in June 2016. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,959 patients were registered at Crown Medical Centre in September 2026, down 3.6% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,746 patients per GP, more than the England figure of 2,171 and Somerset's 1,975. The practice also has 3.4 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 7.7 |
| August 2024 | 3.2 | 5.1 |
| August 2025 | 3.6 | 6.8 |
| August 2026 | 3.6 | 6.6 |
From June 2026 to August 2026 the practice recorded 5,222 appointments a month, or 524 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 43% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Crown Medical Centre | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 524 | 494 | 510 |
| Face to face | 58% | 65% | 63% |
| Same day as booked | 43% | 41% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.8% against 1.2%), peripheral arterial disease (0.8% against 0.6%) and depression (20.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 17.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.0 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.3% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Crown Medical Centre, Venture Way, Taunton, TA2 8QY. Phone: 01823 282151. Website: www.crownmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs Sells and Dr Kyaw | 1.1 km | 92% |
| Taunton Vale Healthcare | 1.6 km | 85% |
| St James Medical Centre | 1.9 km | 84% |
| Creech Medical Centre | 2.5 km | 89% |
| Warwick House Medical Centre | 2.5 km | 92% |
- College Way Surgery (94% overall experience good)
- Dr Sewell, Piotrowski & Yick (88% overall experience good)
- French Weir Health Centre (79% overall experience good)
- St James Medical Centre (84% overall experience good)
How do patients rate Crown Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Crown Medical Centre as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Crown Medical Centre?
9,959 patients were registered in September 2026, down 3.6% on a year earlier.
What is Crown Medical Centre's CQC rating?
Good overall, published in June 2016.
How many GPs does Crown Medical Centre have?
3.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,746 patients per GP against 2,171 across England.
Are appointments at Crown Medical Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crown Medical Centre's phone number?
01823 282151.