College Way Surgery, Taunton: patient reviews and CQC rating
College Way Surgery is a GP practice in Taunton with 14,963 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 7.2 full-time-equivalent qualified GPs, or 2,072 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about College Way Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 12 practices in Taunton with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (90%). 116 patients answered the survey (response rate 39%).
| Survey question | College Way Surgery | Somerset | England |
|---|---|---|---|
| Overall experience good | 94% | 79% | 77% |
| Easy to contact by phone | 91% | 60% | 57% |
| Easy to contact via the website | 67% | 61% | 58% |
| Easy to contact via the NHS App | 85% | 59% | 54% |
| Reception team helpful | 95% | 87% | 85% |
| Last contact good | 96% | 75% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 97% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 354 responses rated the practice good or very good (England: 92%).
CQC's overall rating for College Way Surgery is Good, published in August 2018. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
14,963 patients were registered at College Way Surgery in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 2,072 patients per GP, close to the England figure of 2,171 and Somerset's 1,975. The practice also has 3.5 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 9.3 |
| August 2024 | 7.7 | 9.6 |
| August 2025 | 7.3 | 9.2 |
| August 2026 | 7.2 | 9.1 |
From June 2026 to August 2026 the practice recorded 7,275 appointments a month, or 486 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | College Way Surgery | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 486 | 494 | 510 |
| Face to face | 68% | 65% | 63% |
| Same day as booked | 45% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.6% against 1.2%), atrial fibrillation (3.9% against 2.2%) and cancer (6.0% against 3.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), a learning disability (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 16.6% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Osteoporosis | 50+ yrs | 3.6% | 1.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
College Way Surgery, Comeytrowe Centre, Taunton, TA1 4TY. Phone: 01823 259333. Website: www.collegewaysurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| French Weir Health Centre | 1.7 km | 79% |
| St James Medical Centre | 2.0 km | 84% |
| Warwick House Medical Centre | 3.0 km | 92% |
| Taunton Vale Healthcare | 3.0 km | 85% |
| Crown Medical Centre | 3.9 km | 84% |
- Crown Medical Centre (84% overall experience good)
- Dr Sewell, Piotrowski & Yick (88% overall experience good)
- French Weir Health Centre (79% overall experience good)
- St James Medical Centre (84% overall experience good)
How do patients rate College Way Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of College Way Surgery as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at College Way Surgery?
14,963 patients were registered in September 2026, up 0.3% on a year earlier.
What is College Way Surgery's CQC rating?
Good overall, published in August 2018.
How many GPs does College Way Surgery have?
7.2 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,072 patients per GP against 2,171 across England.
Are appointments at College Way Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is College Way Surgery's phone number?
01823 259333.