Lister House Surgery, Taunton: patient reviews and CQC rating
Lister House Surgery is a GP practice in Taunton with 6,882 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Somerset: 79%). It has 5.4 full-time-equivalent qualified GPs, or 1,278 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lister House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 62%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 11th of the 12 practices in Taunton with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (75%). 115 patients answered the survey (response rate 39%).
| Survey question | Lister House Surgery | Somerset | England |
|---|---|---|---|
| Overall experience good | 80% | 79% | 77% |
| Easy to contact by phone | 69% | 60% | 57% |
| Easy to contact via the website | 53% | 61% | 58% |
| Easy to contact via the NHS App | 60% | 59% | 54% |
| Reception team helpful | 92% | 87% | 85% |
| Last contact good | 71% | 75% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 296 responses rated the practice good or very good (England: 92%).
6,882 patients were registered at Lister House Surgery in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 1,278 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 3.5 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 4.4 |
| August 2024 | 4.4 | 4.4 |
| August 2025 | 4.4 | 4.4 |
| August 2026 | 5.4 | 5.4 |
From June 2026 to August 2026 the practice recorded 4,713 appointments a month, or 685 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 48% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Lister House Surgery | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 685 | 494 | 510 |
| Face to face | 42% | 65% | 63% |
| Same day as booked | 48% | 41% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.4% against 1.2%), cancer (6.5% against 3.8%) and atrial fibrillation (3.4% against 2.2%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.7% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 6.5% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Osteoporosis | 50+ yrs | 3.4% | 1.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.1% | 74.9% |
97% of the practice's patients live in the TA4 postcode district. 99% live in Somerset, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| TA4 | 6,698 | 97% |
Lister House Surgery, Croft Way, Wiveliscombe, Taunton, TA4 2BF. Phone: 01984 623471.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Sewell, Piotrowski & Yick | 9.0 km | 88% |
| Wellington Medical Centre | 9.2 km | 79% |
| West Somerset Healthcare | 13.4 km | 90% |
| College Way Surgery | 14.0 km | 94% |
| French Weir Health Centre | 14.3 km | 79% |
- Wellington Medical Centre (79% overall experience good)
How do patients rate Lister House Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Lister House Surgery as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Lister House Surgery?
6,882 patients were registered in September 2026, up 0.4% on a year earlier.
How many GPs does Lister House Surgery have?
5.4 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,278 patients per GP against 2,171 across England.
Are appointments at Lister House Surgery face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lister House Surgery's phone number?
01984 623471.