Wellington Medical Centre, Wellington: patient reviews and CQC rating
Wellington Medical Centre is a GP practice in Wellington with 22,531 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 13.0 full-time-equivalent qualified GPs, or 1,734 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wellington Medical Centre
Its best result against England is the share who said they were treated with care and concern: 93%, above the England figure of 86%. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
42% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (69%). 118 patients answered the survey (response rate 32%).
| Survey question | Wellington Medical Centre | Somerset | England |
|---|---|---|---|
| Overall experience good | 79% | 79% | 77% |
| Easy to contact by phone | 42% | 60% | 57% |
| Easy to contact via the website | 54% | 61% | 58% |
| Easy to contact via the NHS App | 60% | 59% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 72% | 75% | 73% |
| Wait for appointment about right | 60% | 70% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 303 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wellington Medical Centre is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,531 patients were registered at Wellington Medical Centre in September 2026, up 39.0% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 13.0 full-time-equivalent qualified GPs, there are 1,734 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 3.4 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.8 | 12.9 |
| August 2024 | 9.4 | 12.4 |
| August 2025 | 8.8 | 10.7 |
| August 2026 | 13.0 | 16.6 |
From June 2026 to August 2026 the practice recorded 11,489 appointments a month, or 510 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 48% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Wellington Medical Centre | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 510 | 494 | 510 |
| Face to face | 49% | 65% | 63% |
| Same day as booked | 48% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.8% against 1.2%), dementia (1.6% against 0.8%) and cancer (5.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 16.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.4% | 14.3% |
| High blood pressure | All ages | 18.3% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Wellington Medical Centre, Mantle Street, Wellington, TA21 8BD. Phone: 01823 663551. Website: www.wellingtonmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Blackdown Practice | 7.0 km | 93% |
| College Way Surgery | 8.5 km | 94% |
| Lister House Surgery | 9.2 km | 80% |
| Dr Sewell, Piotrowski & Yick | 9.7 km | 88% |
| French Weir Health Centre | 9.7 km | 79% |
- Lister House Surgery (80% overall experience good)
How do patients rate Wellington Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Wellington Medical Centre as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at Wellington Medical Centre?
22,531 patients were registered in September 2026, up 39.0% on a year earlier.
What is Wellington Medical Centre's CQC rating?
Good overall, published in July 2018.
How many GPs does Wellington Medical Centre have?
13.0 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 1,734 patients per GP against 2,171 across England.
Are appointments at Wellington Medical Centre face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wellington Medical Centre's phone number?
01823 663551.