Arden Medical Centre, Solihull: patient reviews and CQC rating
Arden Medical Centre is a GP practice in Solihull with 6,228 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2019. It has 2.2 full-time-equivalent qualified GPs, or 2,874 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Arden Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 5th of the 12 practices in Solihull with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (89%). 115 patients answered the survey (response rate 41%).
| Survey question | Arden Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 89% | 73% | 77% |
| Easy to contact by phone | 80% | 51% | 57% |
| Easy to contact via the website | 65% | 51% | 58% |
| Easy to contact via the NHS App | 75% | 51% | 54% |
| Reception team helpful | 96% | 81% | 85% |
| Last contact good | 86% | 68% | 73% |
| Wait for appointment about right | 91% | 68% | 69% |
| Listened to well | 96% | 84% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 26 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Arden Medical Centre is Good, published in June 2019. One key question is rated differently: Responsive Outstanding. Its previous overall rating was Outstanding (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
6,228 patients were registered at Arden Medical Centre in September 2026, up 2.0% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 2,874 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.0 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 4.7 |
| August 2024 | 1.7 | 4.9 |
| August 2025 | 1.7 | 4.4 |
| August 2026 | 2.2 | 5.4 |
From June 2026 to August 2026 the practice recorded 2,478 appointments a month, or 398 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 45% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Arden Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 398 | 532 | 510 |
| Face to face | 89% | 62% | 63% |
| Same day as booked | 45% | 50% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.5% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%), COPD (0.9% against 1.9%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 4.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.3 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Diabetes | 17+ yrs | 4.9% | 7.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 86.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.8% | 74.9% |
98% of the practice's patients live in the B93 postcode district. 99% live in Solihull, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| B93 | 6,073 | 98% |
Arden Medical Centre, Downing Close,, Station Road, Knowle,, Solihull, B93 0QA. Phone: 01564 739194. Website: www.ardenmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dorridge Surgery | 0.9 km | 84% |
| Lapworth Surgery | 4.8 km | 98% |
| Solihull Healthcare Partnership | 4.9 km | 64% |
| GPS Healthcare - Tanworth Lane | 5.7 km | 72% |
| Hampton Surgery | 5.7 km | 94% |
- Balsall Common and Meriden Group Practice (75% overall experience good)
- Dorridge Surgery (84% overall experience good)
- Hampton Surgery (94% overall experience good)
How do patients rate Arden Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Arden Medical Centre as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Arden Medical Centre?
6,228 patients were registered in September 2026, up 2.0% on a year earlier.
What is Arden Medical Centre's CQC rating?
Good overall, published in June 2019.
How many GPs does Arden Medical Centre have?
2.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,874 patients per GP against 2,171 across England.
Are appointments at Arden Medical Centre face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Arden Medical Centre's phone number?
01564 739194.