Hallgarth Surgery, Shildon: patient reviews and CQC rating
Hallgarth Surgery is a GP practice in Shildon with 5,333 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 2.7 full-time-equivalent qualified GPs, or 2,000 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hallgarth Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 94%, above the England figure of 69%. Its weakest is the share who said their needs were met at their last appointment: 83%, below the England figure of 90%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
77% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (81%). 106 patients answered the survey (response rate 25%).
| Survey question | Hallgarth Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 76% | 80% | 77% |
| Easy to contact by phone | 77% | 62% | 57% |
| Easy to contact via the website | 53% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 92% | 76% | 73% |
| Wait for appointment about right | 94% | 72% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 83% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 29 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hallgarth Surgery is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,333 patients were registered at Hallgarth Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,000 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.9 nurses and 4.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 5,281 appointments a month, or 990 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 32% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hallgarth Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 990 | 550 | 510 |
| Face to face | 76% | 68% | 63% |
| Same day as booked | 32% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), heart failure (2.6% against 1.1%) and COPD (4.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 45.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 78.1 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.4% | 14.3% |
| High blood pressure | All ages | 18.7% | 15.2% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| COPD | All ages | 4.4% | 1.9% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Heart failure | All ages | 2.6% | 1.1% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Palliative care | All ages | 1.5% | 0.6% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Hallgarth Surgery, Cheapside, Shildon, DL4 2HP. Phone: 01388 772662. Website: www.intrahealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Auckland Medical Group | 2.7 km | 88% |
| Station View Medical Centre | 3.3 km | 83% |
| Bishopgate Medical Centre | 3.4 km | 90% |
| Jubilee Medical Group | 4.1 km | 81% |
| Peaseway Medical Centre | 4.7 km | 65% |
- Bewick Crescent Surgery (81% overall experience good)
- Jubilee Medical Group (81% overall experience good)
- Peaseway Medical Centre (65% overall experience good)
How do patients rate Hallgarth Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Hallgarth Surgery as good, against 77% across England. 77% found it easy to get through by phone.
How many patients are registered at Hallgarth Surgery?
5,333 patients were registered in September 2026, down 0.6% on a year earlier.
What is Hallgarth Surgery's CQC rating?
Good overall, published in August 2018.
How many GPs does Hallgarth Surgery have?
2.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,000 patients per GP against 2,171 across England.
Are appointments at Hallgarth Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hallgarth Surgery's phone number?
01388 772662.