Jubilee Medical Group, Newton Aycliffe: patient reviews and CQC rating
Jubilee Medical Group is a GP practice in Newton Aycliffe with 13,076 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 1.7 full-time-equivalent qualified GPs, or 7,573 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Jubilee Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 79%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 54%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 3 practices in Newton Aycliffe with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (82%). 89 patients answered the survey (response rate 21%).
| Survey question | Jubilee Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 58% | 62% | 57% |
| Easy to contact via the website | 53% | 59% | 58% |
| Easy to contact via the NHS App | 79% | 58% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 54% | 72% | 69% |
| Listened to well | 81% | 89% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 13 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Jubilee Medical Group is Good, published in January 2023. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,076 patients were registered at Jubilee Medical Group in September 2026, up 1.9% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 7,573 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 22.3 nurses and 4.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 6,426 appointments a month, or 491 per 1,000 registered patients (England: 510). 96% were face to face (England: 63%). 27% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Jubilee Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 491 | 550 | 510 |
| Face to face | 96% | 68% | 63% |
| Same day as booked | 27% | 42% | 45% |
| More than 28 days after booking | 15% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (3.2% against 0.6%), peripheral arterial disease (1.4% against 0.6%) and depression (27.3% against 14.3%). It has a lower share for osteoporosis (0.6% against 1.2%) and chronic kidney disease (2.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 34.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.7 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 27.3% | 14.3% |
| High blood pressure | All ages | 16.9% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| Palliative care | All ages | 3.2% | 0.6% |
| COPD | All ages | 2.8% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Peripheral arterial disease | All ages | 1.4% | 0.6% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.1% | 74.9% |
Jubilee Medical Group, Cobblers Hall, Carers Way, Burn Lane, Newton Aycliffe, DL5 4SE. Phone: 01325 311300. Website: www.jubileemedical.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Peaseway Medical Centre | 1.3 km | 65% |
| Bewick Crescent Surgery | 1.4 km | 81% |
| Hallgarth Surgery | 4.1 km | 76% |
| Auckland Medical Group | 6.7 km | 88% |
| Ferryhill & Chilton Medical Practice | 6.9 km | 57% |
- Bewick Crescent Surgery (81% overall experience good)
- Hallgarth Surgery (76% overall experience good)
- Peaseway Medical Centre (65% overall experience good)
How do patients rate Jubilee Medical Group?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Jubilee Medical Group as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Jubilee Medical Group?
13,076 patients were registered in September 2026, up 1.9% on a year earlier.
What is Jubilee Medical Group's CQC rating?
Good overall, published in January 2023.
How many GPs does Jubilee Medical Group have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 7,573 patients per GP against 2,171 across England.
Are appointments at Jubilee Medical Group face to face?
96% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Jubilee Medical Group's phone number?
01325 311300.