Auckland Medical Group, Bishop Auckland: patient reviews and CQC rating
Auckland Medical Group is a GP practice in Bishop Auckland with 16,116 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 7.4 full-time-equivalent qualified GPs, or 2,185 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Auckland Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 38%, below the England figure of 58%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 7 practices in Bishop Auckland with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (74%). 109 patients answered the survey (response rate 28%).
| Survey question | Auckland Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 70% | 62% | 57% |
| Easy to contact via the website | 38% | 59% | 58% |
| Easy to contact via the NHS App | 68% | 58% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 78% | 72% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 639 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Auckland Medical Group is Good, published in October 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,116 patients were registered at Auckland Medical Group in September 2026, up 0.8% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 2,185 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 10.1 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 9.8 |
| August 2024 | 6.9 | 8.0 |
| August 2025 | 6.5 | 8.7 |
| August 2026 | 7.4 | 8.4 |
From June 2026 to August 2026 the practice recorded 9,599 appointments a month, or 596 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 36% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Auckland Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 596 | 550 | 510 |
| Face to face | 68% | 68% | 63% |
| Same day as booked | 36% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.2% against 1.9%), peripheral arterial disease (1.2% against 0.6%) and heart failure (1.8% against 1.1%). It has a lower share for osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 35.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.2% | 14.3% |
| High blood pressure | All ages | 18.9% | 15.2% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| COPD | All ages | 4.2% | 1.9% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
Auckland Medical Group, The Old Firehouse, Watling Road, Bishop Auckland, DL14 6RP. Phone: 01388 602728.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Station View Medical Centre | 0.9 km | 83% |
| Bishopgate Medical Centre | 1.2 km | 90% |
| Hallgarth Surgery | 2.7 km | 76% |
| Evenwood Medical Practice | 6.0 km | 93% |
| Jubilee Medical Group | 6.7 km | 81% |
- Bishopgate Medical Centre (90% overall experience good)
- Station View Medical Centre (83% overall experience good)
How do patients rate Auckland Medical Group?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Auckland Medical Group as good, above the England figure of 77%. 70% found it easy to get through by phone.
How many patients are registered at Auckland Medical Group?
16,116 patients were registered in September 2026, up 0.8% on a year earlier.
What is Auckland Medical Group's CQC rating?
Good overall, published in October 2018.
How many GPs does Auckland Medical Group have?
7.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,185 patients per GP against 2,171 across England.
Are appointments at Auckland Medical Group face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Auckland Medical Group's phone number?
01388 602728.