Station View Medical Centre, Bishop Auckland: patient reviews and CQC rating
Station View Medical Centre is a GP practice in Bishop Auckland with 9,704 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 3.3 full-time-equivalent qualified GPs, or 2,940 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Station View Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 96%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice through its website: 28%, below the England figure of 58%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 7th of the 7 practices in Bishop Auckland with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (81%). 126 patients answered the survey (response rate 35%).
| Survey question | Station View Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 28% | 59% | 58% |
| Easy to contact via the NHS App | 25% | 58% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 76% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 15 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Station View Medical Centre is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,704 patients were registered at Station View Medical Centre in September 2026, almost the same as a year earlier.
25% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,940 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.5 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 5.6 |
| August 2024 | 3.4 | 5.6 |
| August 2025 | 3.4 | 6.6 |
| August 2026 | 3.3 | 5.2 |
From June 2026 to August 2026 the practice recorded 5,171 appointments a month, or 533 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 38% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Station View Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 533 | 550 | 510 |
| Face to face | 91% | 68% | 63% |
| Same day as booked | 38% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.3% against 1.1%), palliative or supportive care needs (1.2% against 0.6%) and dementia (1.6% against 0.8%). It has a lower share for chronic kidney disease (2.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 35.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.8 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.7% | 15.2% |
| Depression | 18+ yrs | 16.2% | 14.3% |
| Diabetes | 17+ yrs | 11.2% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Cancer | All ages | 3.7% | 3.8% |
| COPD | All ages | 3.6% | 1.9% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Heart failure | All ages | 2.3% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Palliative care | All ages | 1.2% | 0.6% |
| Learning disability | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.1% | 74.9% |
Station View Medical Centre, 29a Escomb Road, Bishop Auckland, DL14 6AB. Phone: 01388 452711. Website: www.stationviewmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bishopgate Medical Centre | 0.3 km | 90% |
| Auckland Medical Group | 0.9 km | 88% |
| Hallgarth Surgery | 3.3 km | 76% |
| Willington Medical Group | 6.1 km | 87% |
| Evenwood Medical Practice | 6.6 km | 93% |
- Auckland Medical Group (88% overall experience good)
- Bishopgate Medical Centre (90% overall experience good)
How do patients rate Station View Medical Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Station View Medical Centre as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Station View Medical Centre?
9,704 patients were registered in September 2026, down 0.2% on a year earlier.
What is Station View Medical Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Station View Medical Centre have?
3.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,940 patients per GP against 2,171 across England.
Are appointments at Station View Medical Centre face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Station View Medical Centre's phone number?
01388 452711.