Ferryhill & Chilton Medical Practice, Ferryhill: patient reviews and CQC rating
Ferryhill & Chilton Medical Practice is a GP practice in Ferryhill with 14,799 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 4.6 full-time-equivalent qualified GPs, or 3,212 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ferryhill & Chilton Medical Practice
Its result closest to England is the share who found the reception and administrative team helpful: 77%, below the England figure of 85%. Its weakest is the share who found it easy to contact the practice using the NHS App: 33%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
50% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (67%). 105 patients answered the survey (response rate 26%).
| Survey question | Ferryhill & Chilton Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 57% | 80% | 77% |
| Easy to contact by phone | 50% | 62% | 57% |
| Easy to contact via the website | 43% | 59% | 58% |
| Easy to contact via the NHS App | 33% | 58% | 54% |
| Reception team helpful | 77% | 88% | 85% |
| Last contact good | 59% | 76% | 73% |
| Wait for appointment about right | 61% | 72% | 69% |
| Listened to well | 73% | 89% | 87% |
| Treated with care and concern | 68% | 88% | 86% |
| Confidence and trust in the clinician | 80% | 93% | 93% |
| Needs met | 81% | 91% | 90% |
In the Friends and Family Test for July 2026, 77% of 281 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ferryhill & Chilton Medical Practice is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,799 patients were registered at Ferryhill & Chilton Medical Practice in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 3,212 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 8.1 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 7.1 |
| August 2024 | 4.0 | 5.1 |
| August 2025 | 4.6 | 5.5 |
| August 2026 | 4.6 | 6.5 |
From June 2026 to August 2026 the practice recorded 10,914 appointments a month, or 737 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 44% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Ferryhill & Chilton Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 737 | 550 | 510 |
| Face to face | 40% | 68% | 63% |
| Same day as booked | 44% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.1% against 0.6%), COPD (4.4% against 1.9%) and osteoporosis (2.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 42.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.6 years for women and 74.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.8% | 15.2% |
| Depression | 18+ yrs | 14.3% | 14.3% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| COPD | All ages | 4.4% | 1.9% |
| Cancer | All ages | 4.3% | 3.8% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Palliative care | All ages | 2.1% | 0.6% |
| Heart failure | All ages | 1.8% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.0% | 74.9% |
Ferryhill & Chilton Medical Practice, The Surgery, Durham Road, Ferryhill, DL17 8JJ. Phone: 01740 651238. Website: www.ferryhillandchilton.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Cornforth Medical Practice | 2.6 km | 72% |
| St. Andrew's Medical Practice | 2.9 km | 83% |
| Bishop's Close Medical Practice | 2.9 km | 82% |
| Coxhoe Medical Practice | 4.4 km | 80% |
| Bowburn Medical Centre | 5.5 km | 79% |
- Bishop's Close Medical Practice (82% overall experience good)
- Skerne Medical Group (71% overall experience good)
- St. Andrew's Medical Practice (83% overall experience good)
- West Cornforth Medical Practice (72% overall experience good)
How do patients rate Ferryhill & Chilton Medical Practice?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Ferryhill & Chilton Medical Practice as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Ferryhill & Chilton Medical Practice?
14,799 patients were registered in September 2026, down 0.5% on a year earlier.
What is Ferryhill & Chilton Medical Practice's CQC rating?
Good overall, published in February 2017.
How many GPs does Ferryhill & Chilton Medical Practice have?
4.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,212 patients per GP against 2,171 across England.
Are appointments at Ferryhill & Chilton Medical Practice face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ferryhill & Chilton Medical Practice's phone number?
01740 651238.