Bewick Crescent Surgery, Newton Aycliffe: patient reviews and CQC rating
Bewick Crescent Surgery is a GP practice in Newton Aycliffe with 12,847 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 6.8 full-time-equivalent qualified GPs, or 1,893 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bewick Crescent Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 97%, above the England figure of 87%. Its weakest is the share who described their last contact with the practice as good: 64%, below the England figure of 73%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 3 practices in Newton Aycliffe with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (84%). 114 patients answered the survey (response rate 33%).
| Survey question | Bewick Crescent Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 56% | 62% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 58% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 64% | 72% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 37 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bewick Crescent Surgery is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,847 patients were registered at Bewick Crescent Surgery in September 2026, down 1.1% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 1,893 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 5.7 nurses and 7.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.9 | 11.1 |
| August 2024 | 6.6 | 8.5 |
| August 2025 | 7.2 | 11.1 |
| August 2026 | 6.8 | 10.8 |
From June 2026 to August 2026 the practice recorded 10,121 appointments a month, or 788 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 54% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Bewick Crescent Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 788 | 550 | 510 |
| Face to face | 87% | 68% | 63% |
| Same day as booked | 54% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.3% against 0.6%), palliative or supportive care needs (1.1% against 0.6%) and heart failure (2.2% against 1.1%). It has a lower share for osteoporosis (0.8% against 1.2%). The practice's patients live in areas with an average deprivation score of 28.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.1% | 15.2% |
| Depression | 18+ yrs | 20.5% | 14.3% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 5.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| COPD | All ages | 3.5% | 1.9% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Heart failure | All ages | 2.2% | 1.1% |
| Peripheral arterial disease | All ages | 1.3% | 0.6% |
| Dementia | All ages | 1.3% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
Bewick Crescent Surgery, 27 Bewick Crescent, Newton Aycliffe, DL5 5LH. Phone: 01325 316637. Website: www.bewickcrescentsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Peaseway Medical Centre | 0.3 km | 65% |
| Jubilee Medical Group | 1.4 km | 81% |
| Hallgarth Surgery | 5.0 km | 76% |
| Auckland Medical Group | 7.7 km | 88% |
| Ferryhill & Chilton Medical Practice | 8.1 km | 57% |
- Hallgarth Surgery (76% overall experience good)
- Jubilee Medical Group (81% overall experience good)
- Peaseway Medical Centre (65% overall experience good)
How do patients rate Bewick Crescent Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Bewick Crescent Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Bewick Crescent Surgery?
12,847 patients were registered in September 2026, down 1.1% on a year earlier.
What is Bewick Crescent Surgery's CQC rating?
Good overall, published in May 2019.
How many GPs does Bewick Crescent Surgery have?
6.8 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,893 patients per GP against 2,171 across England.
Are appointments at Bewick Crescent Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bewick Crescent Surgery's phone number?
01325 316637.