The Heights General Practice, Salford: patient reviews and CQC rating
The Heights General Practice is a GP practice in Salford with 6,839 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2017. It has 2.8 full-time-equivalent qualified GPs, or 2,431 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Heights General Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 13th of the 14 practices in Salford with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (66%). 128 patients answered the survey (response rate 20%).
| Survey question | The Heights General Practice | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 76% | 79% | 77% |
| Easy to contact by phone | 66% | 63% | 57% |
| Easy to contact via the website | 47% | 61% | 58% |
| Easy to contact via the NHS App | 61% | 58% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 75% | 71% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 80% of 44 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Heights General Practice is Outstanding, published in November 2017. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
6,839 patients were registered at The Heights General Practice in September 2026, up 3.4% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,431 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 2.8 | 3.7 |
| August 2025 | 2.8 | 4.5 |
| August 2026 | 2.8 | 4.7 |
From June 2026 to August 2026 the practice recorded 3,099 appointments a month, or 453 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Heights General Practice | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 453 | 445 | 510 |
| Face to face | 70% | 66% | 63% |
| Same day as booked | 37% | 44% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.4% against 14.3%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 29.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 8.9% | 15.2% |
| Diabetes | 17+ yrs | 5.6% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Cancer | All ages | 1.4% | 3.8% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.5% | 74.9% |
The Heights General Practice, 355 Bolton Road, Salford, M6 7NJ. Phone: 0161 736 5282. Website: www.ssphealth.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sorrel Bank Medical Practice | 1.2 km | 83% |
| Dr Venkatachalum Raj | 1.3 km | 88% |
| Langworthy Medical Practice | 1.6 km | 79% |
| Dr Joann Amin | 1.7 km | 78% |
| Salford Medical Centre 1 | 1.8 km | 79% |
- Clarendon Surgery (80% overall experience good)
- Cornerstone Medical Practice (87% overall experience good)
- Dr Joann Amin (78% overall experience good)
- Dr Venkatachalum Raj (88% overall experience good)
- Langworthy Medical Practice (79% overall experience good)
- Ordsall Health Surgery (82% overall experience good)
- Pendleton Medical Centre (73% overall experience good)
- Salford Medical Centre 1 (79% overall experience good)
- Sorrel Bank Medical Practice (83% overall experience good)
How do patients rate The Heights General Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Heights General Practice as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at The Heights General Practice?
6,839 patients were registered in September 2026, up 3.4% on a year earlier.
What is The Heights General Practice's CQC rating?
Outstanding overall, published in November 2017.
How many GPs does The Heights General Practice have?
2.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,431 patients per GP against 2,171 across England.
Are appointments at The Heights General Practice face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Heights General Practice's phone number?
0161 736 5282.