Willow Tree Healthy Living Centre, Salford: patient reviews and CQC rating
Willow Tree Healthy Living Centre is a GP practice in Salford with 2,243 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in May 2021. It has 1.4 full-time-equivalent qualified GPs, or 1,587 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Willow Tree Healthy Living Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 75%, below the England figure of 87%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 14 practices in Salford with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (87%). 95 patients answered the survey (response rate 17%).
| Survey question | Willow Tree Healthy Living Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 81% | 79% | 77% |
| Easy to contact by phone | 84% | 63% | 57% |
| Easy to contact via the website | 69% | 61% | 58% |
| Easy to contact via the NHS App | 75% | 58% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 73% | 71% | 69% |
| Listened to well | 75% | 88% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 74% of 43 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Willow Tree Healthy Living Centre is Good, published in May 2021. All 5 key questions are rated Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,243 patients were registered at Willow Tree Healthy Living Centre in September 2026, up 2.3% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 1,587 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.8 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 1,098 appointments a month, or 490 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 36% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Willow Tree Healthy Living Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 490 | 445 | 510 |
| Face to face | 44% | 66% | 63% |
| Same day as booked | 36% | 44% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.8% against 1.9%), peripheral arterial disease (1.3% against 0.6%) and coronary heart disease (4.8% against 3.0%). It has a lower share for chronic kidney disease (2.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 40.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.3 years for women and 74.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.7% | 14.3% |
| High blood pressure | All ages | 17.3% | 15.2% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| COPD | All ages | 4.8% | 1.9% |
| Cancer | All ages | 4.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Peripheral arterial disease | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.1% | 74.9% |
Willow Tree Healthy Living Centre, 94 Littleton Road, Salford, M7 3SE. Phone: 0161 839 2721.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newbury Green Medical Practice | 1.3 km | 83% |
| Dr Davis's Medical Practice | 1.3 km | 77% |
| Sorrel Bank Medical Practice | 1.5 km | 83% |
| Lower Broughton Medical Practice 3 | 1.6 km | 77% |
| Pendleton Medical Centre | 1.6 km | 73% |
- Blackfriars Medical Practice (75% overall experience good)
- Care Homes Medical Practice (78% overall experience good)
- Dr Davis's Medical Practice (77% overall experience good)
- Lower Broughton Medical Practice 3 (77% overall experience good)
- Newbury Green Medical Practice (83% overall experience good)
How do patients rate Willow Tree Healthy Living Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Willow Tree Healthy Living Centre as good, against 77% across England. 84% found it easy to get through by phone.
How many patients are registered at Willow Tree Healthy Living Centre?
2,243 patients were registered in September 2026, up 2.3% on a year earlier.
What is Willow Tree Healthy Living Centre's CQC rating?
Good overall, published in May 2021.
How many GPs does Willow Tree Healthy Living Centre have?
1.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,587 patients per GP against 2,171 across England.
Are appointments at Willow Tree Healthy Living Centre face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Willow Tree Healthy Living Centre's phone number?
0161 839 2721.