Pendleton Medical Centre, Salford: patient reviews and CQC rating
Pendleton Medical Centre is a GP practice in Salford with 9,320 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 5.0 full-time-equivalent qualified GPs, or 1,864 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pendleton Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 69%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 51%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 14th of the 14 practices in Salford with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (73%). 104 patients answered the survey (response rate 17%).
| Survey question | Pendleton Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 73% | 79% | 77% |
| Easy to contact by phone | 62% | 63% | 57% |
| Easy to contact via the website | 69% | 61% | 58% |
| Easy to contact via the NHS App | 45% | 58% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 51% | 71% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 42 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pendleton Medical Centre is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,320 patients were registered at Pendleton Medical Centre in September 2026, up 15.9% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,864 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.5 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 4.6 |
| August 2024 | 2.5 | 3.6 |
| August 2025 | 2.5 | 3.6 |
| August 2026 | 5.0 | 6.7 |
From June 2026 to August 2026 the practice recorded 3,864 appointments a month, or 415 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Pendleton Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 415 | 445 | 510 |
| Face to face | 55% | 66% | 63% |
| Same day as booked | 43% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), dementia (0.3% against 0.8%) and chronic kidney disease (2.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 40.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 78.3 years for women and 74.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.1% | 14.3% |
| High blood pressure | All ages | 8.9% | 15.2% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Cancer | All ages | 1.9% | 3.8% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.2% | 74.9% |
Pendleton Medical Centre, Pendleton Gateway, 1 Broadwalk, Salford, M6 5FX. Phone: 0161 983 0410. Website: www.pendletonmedicalcentre.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Clarendon Surgery | 0.0 km | 80% |
| Care Homes Medical Practice | 0.3 km | 78% |
| Salford Medical Centre 1 | 0.7 km | 79% |
| Langworthy Medical Practice | 0.7 km | 79% |
| Sorrel Bank Medical Practice | 0.9 km | 83% |
- Clarendon Surgery (80% overall experience good)
- Cornerstone Medical Practice (87% overall experience good)
- Dr Joann Amin (78% overall experience good)
- Dr Venkatachalum Raj (88% overall experience good)
- Langworthy Medical Practice (79% overall experience good)
- Ordsall Health Surgery (82% overall experience good)
- Salford Medical Centre 1 (79% overall experience good)
- Sorrel Bank Medical Practice (83% overall experience good)
- The Heights General Practice (76% overall experience good)
How do patients rate Pendleton Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Pendleton Medical Centre as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Pendleton Medical Centre?
9,320 patients were registered in September 2026, up 15.9% on a year earlier.
What is Pendleton Medical Centre's CQC rating?
Good overall, published in July 2018.
How many GPs does Pendleton Medical Centre have?
5.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,864 patients per GP against 2,171 across England.
Are appointments at Pendleton Medical Centre face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pendleton Medical Centre's phone number?
0161 983 0410.