Otley PCN: primary care network practices and patient survey
Otley PCN is a primary care network of 3 GP practices with 28,774 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England. Its practices have 1,773 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Otley PCN with survey results, the share of patients describing their overall experience as good ranges from 74% at Aireborough Family Practice to 87% at Westgate Surgery, with a median of 81% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Aireborough Family Practice has the highest share finding it easy to get through by phone (70%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Westgate Surgery | 5,745 | 87% | 68% | Good | 1,795 |
| Chevin Medical Practice | 18,541 | 81% | 48% | Good | 1,686 |
| Aireborough Family Practice | 4,488 | 74% | 70% | Good | 2,214 |
Results for the network as a whole, from 342 responses, against West Yorkshire and England.
| Survey question | Otley PCN | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 81% | 76% | 77% |
| Easy to contact by phone | 56% | 53% | 57% |
| Easy to contact via the website | 65% | 54% | 58% |
| Easy to contact via the NHS App | 60% | 52% | 54% |
| Reception team helpful | 92% | 84% | 85% |
| Last contact good | 77% | 70% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
There are 1,773 registered patients per full-time-equivalent qualified GP in Otley PCN, fewer than England's 2,171 and West Yorkshire's 2,162. Practices recorded 533 appointments a month per 1,000 patients (England: 510), 62% of them face to face. 37% of appointments took place on the day they were booked (England: 45%).
27% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.2% over the year (England: shrank 1.1%).
| Measure | Otley PCN | West Yorkshire | England |
|---|---|---|---|
| Patients per qualified GP | 1,773 | 2,162 | 2,171 |
| Appointments per 1,000 patients a month | 533 | 579 | 510 |
| Face-to-face appointments | 62% | 66% | 63% |
| Same day as booked | 37% | 45% | 45% |
| Did not attend | 2% | 4% | 4% |
| Patients aged 65 or over | 27% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Otley PCN is dementia (1.2% against 0.8%), and the furthest below is learning disability (0.5% against 0.6%).
| Condition register | Age group | Otley PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.2% | 15.2% | 5,297 |
| Depression | 18+ yrs | 14.2% | 14.3% | 3,392 |
| Asthma | 6+ yrs | 7.8% | 6.6% | 2,168 |
| Diabetes | 17+ yrs | 7.2% | 7.9% | 1,741 |
| Cancer | All ages | 5.2% | 3.8% | 1,510 |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% | 967 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 1,052 |
| Atrial fibrillation | All ages | 3.3% | 2.2% | 970 |
| Stroke and TIA | All ages | 2.6% | 1.9% | 757 |
| COPD | All ages | 1.8% | 1.9% | 531 |
| Heart failure | All ages | 1.6% | 1.1% | 453 |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% | 164 |
| Dementia | All ages | 1.2% | 0.8% | 340 |
| Serious mental illness | All ages | 0.9% | 1.0% | 266 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 221 |
| Palliative care | All ages | 0.8% | 0.6% | 239 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 188 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 217 |
| Learning disability | All ages | 0.5% | 0.6% | 141 |
- Armley PCN (3 practices)
- Beeston PCN (4 practices)
- Bramley, Wortley & Middleton PCN (3 practices)
- Burmantofts, Harehills & Richmond Hill PCN (11 practices)
- Central North Leeds PCN (4 practices)
- Chapeltown PCN (3 practices)
- Crossgates PCN (3 practices)
- Five Towns PCN (4 practices)
- Holt Park PCN (2 practices)
- Ls25/Ls26 PCN (7 practices)
- Lsmp and the Light PCN (2 practices)
- Middleton and Hunslet PCN (4 practices)
Which practices are in Otley PCN?
Aireborough Family Practice, Chevin Medical Practice and Westgate Surgery.
How do patients rate Otley PCN?
81% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Otley PCN cover?
28,774 registered patients across 3 practices in September 2026.
How many patients per GP does Otley PCN have?
1,773 per full-time-equivalent qualified GP, against 2,171 across England.