Westgate Surgery, Otley: patient reviews and CQC rating
Westgate Surgery is a GP practice in Otley with 5,745 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 3.2 full-time-equivalent qualified GPs, or 1,795 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westgate Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 71%, above the England figure of 54%. Its result closest to England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
68% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (84%). 137 patients answered the survey (response rate 34%).
| Survey question | Westgate Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 87% | 76% | 77% |
| Easy to contact by phone | 68% | 53% | 57% |
| Easy to contact via the website | 68% | 54% | 58% |
| Easy to contact via the NHS App | 71% | 52% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 87% | 70% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 96% | 87% | 87% |
| Treated with care and concern | 95% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 98% | 90% | 90% |
In the Friends and Family Test for July 2026, 99% of 124 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westgate Surgery is Good, published in August 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,745 patients were registered at Westgate Surgery in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,795 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 2.5 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 4.0 |
| August 2024 | 2.9 | 5.0 |
| August 2025 | 3.5 | 5.3 |
| August 2026 | 3.2 | 4.9 |
From June 2026 to August 2026 the practice recorded 3,465 appointments a month, or 603 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 32% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Westgate Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 603 | 579 | 510 |
| Face to face | 58% | 66% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.7% against 4.6%), heart failure (1.5% against 1.1%) and atrial fibrillation (3.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 11.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 17.3% | 14.3% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 84.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 86.0% | 74.9% |
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chevin Medical Practice | 0.4 km | 81% |
| Grange Park Surgery | 3.3 km | 87% |
| Menston and Guiseley Practice | 3.8 km | 87% |
| Aire Valley Surgery | 4.4 km | 88% |
| Aireborough Family Practice | 4.4 km | 74% |
- Aireborough Family Practice (74% overall experience good)
- Chevin Medical Practice (81% overall experience good)
How do patients rate Westgate Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Westgate Surgery as good, above the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at Westgate Surgery?
5,745 patients were registered in September 2026, up 0.0% on a year earlier.
What is Westgate Surgery's CQC rating?
Good overall, published in August 2018.
How many GPs does Westgate Surgery have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,795 patients per GP against 2,171 across England.
Are appointments at Westgate Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westgate Surgery's phone number?
01943 660533.