Chevin Medical Practice, Otley: patient reviews and CQC rating
Chevin Medical Practice is a GP practice in Otley with 18,541 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 11.0 full-time-equivalent qualified GPs, or 1,686 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chevin Medical Practice
Its best result against England is the share who found the reception and administrative team helpful: 93%, above the England figure of 85%. Its weakest is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
48% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (86%). 103 patients answered the survey (response rate 38%).
| Survey question | Chevin Medical Practice | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 81% | 76% | 77% |
| Easy to contact by phone | 48% | 53% | 57% |
| Easy to contact via the website | 65% | 54% | 58% |
| Easy to contact via the NHS App | 58% | 52% | 54% |
| Reception team helpful | 93% | 84% | 85% |
| Last contact good | 76% | 70% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 91% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 726 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chevin Medical Practice is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,541 patients were registered at Chevin Medical Practice in September 2026, down 1.6% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 11.0 full-time-equivalent qualified GPs, there are 1,686 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 3.3 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.2 | 14.2 |
| August 2024 | 11.2 | 14.4 |
| August 2025 | 10.7 | 13.9 |
| August 2026 | 11.0 | 14.2 |
From June 2026 to August 2026 the practice recorded 8,770 appointments a month, or 473 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 41% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Chevin Medical Practice | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 473 | 579 | 510 |
| Face to face | 65% | 66% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 11% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.4% against 2.2%), palliative or supportive care needs (0.8% against 0.6%) and cancer (5.4% against 3.8%). It has a lower share for chronic kidney disease (2.7% against 4.6%) and a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 10.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.3% | 15.2% |
| Depression | 18+ yrs | 12.8% | 14.3% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.8% | 74.9% |
Chevin Medical Practice, 3 Bridge Street, Otley, LS21 1BQ. Phone: 01943 858300. Website: www.chevinmedicalpractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westgate Surgery | 0.4 km | 87% |
| Grange Park Surgery | 3.6 km | 87% |
| Menston and Guiseley Practice | 4.1 km | 87% |
| Aire Valley Surgery | 4.5 km | 88% |
| Aireborough Family Practice | 4.5 km | 74% |
- Aireborough Family Practice (74% overall experience good)
- Westgate Surgery (87% overall experience good)
How do patients rate Chevin Medical Practice?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Chevin Medical Practice as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Chevin Medical Practice?
18,541 patients were registered in September 2026, down 1.6% on a year earlier.
What is Chevin Medical Practice's CQC rating?
Good overall, published in November 2022.
How many GPs does Chevin Medical Practice have?
11.0 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,686 patients per GP against 2,171 across England.
Are appointments at Chevin Medical Practice face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chevin Medical Practice's phone number?
01943 858300.