Crossgates PCN: primary care network practices and patient survey
Crossgates PCN is a primary care network of 3 GP practices with 30,351 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England. Its practices have 2,063 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Crossgates PCN with survey results, the share of patients describing their overall experience as good ranges from 79% at Colton Mill Medical Centre to 93% at The Family Doctors, with a median of 79% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. The Family Doctors has the highest share finding it easy to get through by phone (84%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Family Doctors | 2,486 | 93% | 84% | Good | 1,165 |
| Ashfield Medical Centre | 13,549 | 79% | 22% | Good | 2,798 |
| Colton Mill Medical Centre | 14,316 | 79% | 43% | Good | 1,851 |
Results for the network as a whole, from 334 responses, against West Yorkshire and England.
| Survey question | Crossgates PCN | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 80% | 76% | 77% |
| Easy to contact by phone | 42% | 53% | 57% |
| Easy to contact via the website | 63% | 54% | 58% |
| Easy to contact via the NHS App | 49% | 52% | 54% |
| Reception team helpful | 81% | 84% | 85% |
| Last contact good | 65% | 70% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 87% | 87% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
There are 2,063 registered patients per full-time-equivalent qualified GP in Crossgates PCN, close to England's 2,171 and West Yorkshire's 2,162. Practices recorded 525 appointments a month per 1,000 patients (England: 510), 56% of them face to face. 57% of appointments took place on the day they were booked (England: 45%). 21% of registered patients are aged 65 or over (England: 19%).
| Measure | Crossgates PCN | West Yorkshire | England |
|---|---|---|---|
| Patients per qualified GP | 2,063 | 2,162 | 2,171 |
| Appointments per 1,000 patients a month | 525 | 579 | 510 |
| Face-to-face appointments | 56% | 66% | 63% |
| Same day as booked | 57% | 45% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 21% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Crossgates PCN is dementia (1.4% against 0.8%), and the furthest below is osteoporosis (0.9% against 1.2%).
| Condition register | Age group | Crossgates PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% | 3,623 |
| Depression | 18+ yrs | 13.4% | 14.3% | 2,396 |
| Diabetes | 17+ yrs | 8.6% | 7.9% | 1,562 |
| Asthma | 6+ yrs | 6.8% | 6.6% | 1,419 |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% | 917 |
| Cancer | All ages | 4.1% | 3.8% | 910 |
| Coronary heart disease | All ages | 3.4% | 3.0% | 762 |
| Atrial fibrillation | All ages | 2.8% | 2.2% | 611 |
| COPD | All ages | 2.5% | 1.9% | 565 |
| Stroke and TIA | All ages | 2.5% | 1.9% | 554 |
| Heart failure | All ages | 1.5% | 1.1% | 334 |
| Dementia | All ages | 1.4% | 0.8% | 301 |
| Serious mental illness | All ages | 1.0% | 1.0% | 227 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 178 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 177 |
| Palliative care | All ages | 1.0% | 0.6% | 212 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 79 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 189 |
| Learning disability | All ages | 0.6% | 0.6% | 136 |
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Which practices are in Crossgates PCN?
Ashfield Medical Centre, Colton Mill Medical Centre and The Family Doctors.
How do patients rate Crossgates PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Crossgates PCN cover?
30,351 registered patients across 3 practices in September 2026.
How many patients per GP does Crossgates PCN have?
2,063 per full-time-equivalent qualified GP, against 2,171 across England.