Heeley Plus PCN: primary care network practices and patient survey
Heeley Plus PCN is a primary care network of 7 GP practices with 40,954 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,919 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Heeley Plus PCN with survey results, the share of patients describing their overall experience as good ranges from 56% at Belgrave Medical Centre to 84% at Dr Ghanshyam Patel, with a median of 72% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Dr Ghanshyam Patel has the highest share finding it easy to get through by phone (88%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Ghanshyam Patel | 1,326 | 84% | 88% | Good | 622 |
| Carrfield Medical Centre | 6,338 | 79% | 71% | – | 2,401 |
| Sharrow Lane Medical Centre | 4,766 | 77% | 68% | Good | 4,255 |
| Gleadless Medical Centre | 8,481 | 72% | 66% | Good | 1,574 |
| Devonshire Green Medical Centre | 9,249 | 71% | 58% | Good | 3,016 |
| Heeley Green Surgery | 5,142 | 70% | 42% | Good | 1,269 |
| Belgrave Medical Centre | 5,652 | 56% | 54% | Good | – |
Results for the network as a whole, from 721 responses, against South Yorkshire and England.
| Survey question | Heeley Plus PCN | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 71% | 77% | 77% |
| Easy to contact by phone | 61% | 54% | 57% |
| Easy to contact via the website | 57% | 55% | 58% |
| Easy to contact via the NHS App | 50% | 56% | 54% |
| Reception team helpful | 84% | 85% | 85% |
| Last contact good | 70% | 72% | 73% |
| Wait for appointment about right | 63% | 70% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
There are 1,919 registered patients per full-time-equivalent qualified GP in Heeley Plus PCN, fewer than England's 2,171 and South Yorkshire's 2,097. Practices recorded 514 appointments a month per 1,000 patients (England: 510), 57% of them face to face. 53% of appointments took place on the day they were booked (England: 45%).
12% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.9% over the year (England: shrank 1.1%).
| Measure | Heeley Plus PCN | South Yorkshire | England |
|---|---|---|---|
| Patients per qualified GP | 1,919 | 2,097 | 2,171 |
| Appointments per 1,000 patients a month | 514 | 560 | 510 |
| Face-to-face appointments | 57% | 65% | 63% |
| Same day as booked | 53% | 45% | 45% |
| Did not attend | 5% | 4% | 4% |
| Patients aged 65 or over | 12% | 19% | 19% |
Relative to England, the register furthest above England's rate at practices in Heeley Plus PCN is serious mental illness (1.6% against 1.0%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Heeley Plus PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 14.4% | 14.3% | 4,934 |
| High blood pressure | All ages | 11.5% | 15.2% | 4,814 |
| Diabetes | 17+ yrs | 7.7% | 7.9% | 2,688 |
| Asthma | 6+ yrs | 6.5% | 6.6% | 2,597 |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% | 1,217 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,087 |
| Cancer | All ages | 2.4% | 3.8% | 1,015 |
| COPD | All ages | 1.9% | 1.9% | 804 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 725 |
| Serious mental illness | All ages | 1.6% | 1.0% | 659 |
| Atrial fibrillation | All ages | 1.4% | 2.2% | 604 |
| Heart failure | All ages | 0.9% | 1.1% | 370 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 292 |
| Learning disability | All ages | 0.8% | 0.6% | 351 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 197 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 233 |
| Dementia | All ages | 0.5% | 0.8% | 210 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 44 |
| Palliative care | All ages | 0.2% | 0.6% | 96 |
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Which practices are in Heeley Plus PCN?
Belgrave Medical Centre, Carrfield Medical Centre, Devonshire Green Medical Centre, Dr Ghanshyam Patel, Gleadless Medical Centre, Heeley Green Surgery and Sharrow Lane Medical Centre.
How do patients rate Heeley Plus PCN?
71% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Heeley Plus PCN cover?
40,954 registered patients across 7 practices in September 2026.
How many patients per GP does Heeley Plus PCN have?
1,919 per full-time-equivalent qualified GP, against 2,171 across England.