St Clement's Surgery, Oxford: patient reviews and CQC rating
St Clement's Surgery is a GP practice in Oxford with 5,801 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 3.3 full-time-equivalent qualified GPs, or 1,754 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Clement's Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 18th of the 19 practices in Oxford with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 20 points lower than in 2025 (90%). 78 patients answered the survey (response rate 13%).
| Survey question | St Clement's Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 70% | 76% | 77% |
| Easy to contact by phone | 78% | 56% | 57% |
| Easy to contact via the website | 67% | 57% | 58% |
| Easy to contact via the NHS App | 44% | 53% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 80% | 72% | 73% |
| Wait for appointment about right | 76% | 69% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 85% | 90% | 90% |
CQC's overall rating for St Clement's Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,801 patients were registered at St Clement's Surgery in September 2026, down 6.5% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 1,754 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 0.8 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 5.7 |
| August 2024 | 2.7 | 5.7 |
| August 2025 | 3.3 | 4.4 |
| August 2026 | 3.3 | 3.9 |
From June 2026 to August 2026 the practice recorded 3,201 appointments a month, or 552 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 44% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | St Clement's Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 552 | 451 | 510 |
| Face to face | 53% | 60% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%). It has a lower share for chronic kidney disease (1.5% against 4.6%), COPD (0.9% against 1.9%) and coronary heart disease (1.6% against 3.0%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.8% | 14.3% |
| High blood pressure | All ages | 9.8% | 15.2% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Diabetes | 17+ yrs | 4.3% | 7.9% |
| Cancer | All ages | 2.7% | 3.8% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
St Clement's Surgery, St Clements Surgery, 39 Temple Street, Iffley Road, Oxford, OX4 1JS. Phone: 01865 248550. Website: www.stclementssurgery.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bartlemas Surgery | 0.6 km | 79% |
| Cowley Road Medical Practice | 0.6 km | 73% |
| St. Bartholomew's Medical Centre | 0.6 km | 71% |
| Luther Street | 1.1 km | 73% |
| Northgate Health Centre | 1.2 km | 89% |
- Bartlemas Surgery (79% overall experience good)
- Cowley Road Medical Practice (73% overall experience good)
How do patients rate St Clement's Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of St Clement's Surgery as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at St Clement's Surgery?
5,801 patients were registered in September 2026, down 6.5% on a year earlier.
What is St Clement's Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does St Clement's Surgery have?
3.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,754 patients per GP against 2,171 across England.
Are appointments at St Clement's Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Clement's Surgery's phone number?
01865 248550.