Northgate Health Centre, Oxford: patient reviews and CQC rating
Northgate Health Centre is a GP practice in Oxford with 12,411 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 6.5 full-time-equivalent qualified GPs, or 1,910 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Northgate Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 55%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 4th of the 19 practices in Oxford with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (81%). 111 patients answered the survey (response rate 18%).
| Survey question | Northgate Health Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 89% | 76% | 77% |
| Easy to contact by phone | 83% | 56% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 95% | 84% | 85% |
| Last contact good | 87% | 72% | 73% |
| Wait for appointment about right | 75% | 69% | 69% |
| Listened to well | 99% | 88% | 87% |
| Treated with care and concern | 99% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 98% of 264 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Northgate Health Centre is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,411 patients were registered at Northgate Health Centre in September 2026, down 6.2% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 1,910 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 2.3 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 3.7 |
| August 2024 | 3.7 | 3.7 |
| August 2025 | 6.4 | 7.5 |
| August 2026 | 6.5 | 6.5 |
From June 2026 to August 2026 the practice recorded 4,993 appointments a month, or 402 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 46% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Northgate Health Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 402 | 451 | 510 |
| Face to face | 53% | 60% | 63% |
| Same day as booked | 46% | 45% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), chronic kidney disease (1.3% against 4.6%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.1% | 14.3% |
| High blood pressure | All ages | 7.1% | 15.2% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Diabetes | 17+ yrs | 2.6% | 7.9% |
| Cancer | All ages | 2.5% | 3.8% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Chronic kidney disease | 18+ yrs | 1.3% | 4.6% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Dementia | All ages | 0.7% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.9% | 74.9% |
Northgate Health Centre, 15 Market Street, Oxford, OX1 3EF. Phone: 01865 311811.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| KES@Northgate | 0.0 km | 83% |
| Beaumont Elms Practice | 0.3 km | 79% |
| Luther Street | 0.6 km | 73% |
| Observatory Medical Practice | 1.0 km | 84% |
| Dr Leaver & Partners | 1.0 km | 87% |
- Dr Leaver & Partners (87% overall experience good)
- KES@Northgate (83% overall experience good)
- Observatory Medical Practice (84% overall experience good)
How do patients rate Northgate Health Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Northgate Health Centre as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Northgate Health Centre?
12,411 patients were registered in September 2026, down 6.2% on a year earlier.
What is Northgate Health Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Northgate Health Centre have?
6.5 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,910 patients per GP against 2,171 across England.
Are appointments at Northgate Health Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Northgate Health Centre's phone number?
01865 311811.