KES@Northgate, Oxford: patient reviews and CQC rating
KES@Northgate is a GP practice in Oxford with 5,768 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 2.2 full-time-equivalent qualified GPs, or 2,565 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about KES@Northgate
Its best result against England is the share who found it easy to get through to the practice by phone: 98%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 56%, against 54% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 9th of the 19 practices in Oxford with 50 or more responses. 98% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (89%). 122 patients answered the survey (response rate 17%).
| Survey question | KES@Northgate | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 83% | 76% | 77% |
| Easy to contact by phone | 98% | 56% | 57% |
| Easy to contact via the website | 62% | 57% | 58% |
| Easy to contact via the NHS App | 56% | 53% | 54% |
| Reception team helpful | 98% | 84% | 85% |
| Last contact good | 88% | 72% | 73% |
| Wait for appointment about right | 78% | 69% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 20 responses rated the practice good or very good (England: 92%).
CQC's overall rating for KES@Northgate is Good, published in August 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,768 patients were registered at KES@Northgate in September 2026, down 10.6% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 2,565 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.5 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 1,976 appointments a month, or 343 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 50% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | KES@Northgate | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 343 | 451 | 510 |
| Face to face | 48% | 60% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.0% against 0.6%), a learning disability (0.0% against 0.6%) and COPD (0.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.8% | 14.3% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| High blood pressure | All ages | 3.8% | 15.2% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Cancer | All ages | 1.6% | 3.8% |
| Diabetes | 17+ yrs | 1.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 0.8% | 4.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Coronary heart disease | All ages | 0.5% | 3.0% |
| Stroke and TIA | All ages | 0.3% | 1.9% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| COPD | All ages | 0.2% | 1.9% |
| Heart failure | All ages | 0.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Learning disability | All ages | 0.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.1% | 74.9% |
KES@Northgate, Northgate Health Centre, 15 Market Street, Oxford, OX1 3EF. Phone: 01865 242657. Website: www.kingedwardst.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Northgate Health Centre | 0.0 km | 89% |
| Beaumont Elms Practice | 0.3 km | 79% |
| Luther Street | 0.6 km | 73% |
| Observatory Medical Practice | 1.0 km | 84% |
| Dr Leaver & Partners | 1.0 km | 87% |
- Dr Leaver & Partners (87% overall experience good)
- Northgate Health Centre (89% overall experience good)
- Observatory Medical Practice (84% overall experience good)
How do patients rate KES@Northgate?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of KES@Northgate as good, against 77% across England. 98% found it easy to get through by phone.
How many patients are registered at KES@Northgate?
5,768 patients were registered in September 2026, down 10.6% on a year earlier.
What is KES@Northgate's CQC rating?
Good overall, published in August 2017.
How many GPs does KES@Northgate have?
2.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,565 patients per GP against 2,171 across England.
Are appointments at KES@Northgate face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is KES@Northgate's phone number?
01865 242657.