Bury Knowle Health Centre, Oxford: patient reviews and CQC rating
Bury Knowle Health Centre is a GP practice in Oxford with 25,637 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 8.3 full-time-equivalent qualified GPs, or 3,094 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bury Knowle Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 77%, above the England figure of 54%. Its weakest is the share who said they were treated with care and concern: 82%, against 86% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 13th of the 19 practices in Oxford with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (77%). 95 patients answered the survey (response rate 13%).
| Survey question | Bury Knowle Health Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 79% | 76% | 77% |
| Easy to contact by phone | 55% | 56% | 57% |
| Easy to contact via the website | 68% | 57% | 58% |
| Easy to contact via the NHS App | 77% | 53% | 54% |
| Reception team helpful | 95% | 84% | 85% |
| Last contact good | 69% | 72% | 73% |
| Wait for appointment about right | 71% | 69% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 243 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bury Knowle Health Centre is Good, published in October 2019. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
25,637 patients were registered at Bury Knowle Health Centre in September 2026, down 4.6% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 3,094 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 5.3 nurses and 5.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.7 | 11.5 |
| August 2024 | 7.9 | 11.8 |
| August 2025 | 9.3 | 12.9 |
| August 2026 | 8.3 | 11.3 |
From June 2026 to August 2026 the practice recorded 8,452 appointments a month, or 330 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 42% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Bury Knowle Health Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 330 | 451 | 510 |
| Face to face | 43% | 60% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), atrial fibrillation (1.0% against 2.2%) and coronary heart disease (1.5% against 3.0%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.0% | 14.3% |
| High blood pressure | All ages | 8.9% | 15.2% |
| Diabetes | 17+ yrs | 4.3% | 7.9% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| COPD | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 46.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.6% | 74.9% |
Bury Knowle Health Centre, 207 London Road, Headington, Oxford, OX3 9JA. Phone: 01865 597023. Website: www.hedenahealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Manor Surgery | 0.7 km | 94% |
| St. Bartholomew's Medical Centre | 2.5 km | 71% |
| Bartlemas Surgery | 2.5 km | 79% |
| Cowley Road Medical Practice | 2.5 km | 73% |
| St Clement's Surgery | 3.0 km | 70% |
- Manor Surgery (94% overall experience good)
How do patients rate Bury Knowle Health Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Bury Knowle Health Centre as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Bury Knowle Health Centre?
25,637 patients were registered in September 2026, down 4.6% on a year earlier.
What is Bury Knowle Health Centre's CQC rating?
Good overall, published in October 2019.
How many GPs does Bury Knowle Health Centre have?
8.3 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 3,094 patients per GP against 2,171 across England.
Are appointments at Bury Knowle Health Centre face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bury Knowle Health Centre's phone number?
01865 597023.