Hannage Brook Medical Centre, Matlock: patient reviews and CQC rating
Hannage Brook Medical Centre is a GP practice in Matlock with 8,752 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2017. It has 5.2 full-time-equivalent qualified GPs, or 1,674 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hannage Brook Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 4 practices in Matlock with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (89%). 102 patients answered the survey (response rate 39%).
| Survey question | Hannage Brook Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 92% | 76% | 77% |
| Easy to contact by phone | 84% | 51% | 57% |
| Easy to contact via the website | 76% | 53% | 58% |
| Easy to contact via the NHS App | 67% | 46% | 54% |
| Reception team helpful | 97% | 84% | 85% |
| Last contact good | 89% | 68% | 73% |
| Wait for appointment about right | 81% | 69% | 69% |
| Listened to well | 96% | 87% | 87% |
| Treated with care and concern | 96% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 15 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hannage Brook Medical Centre is Outstanding, published in April 2017. All 5 key questions are rated Outstanding.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
8,752 patients were registered at Hannage Brook Medical Centre in September 2026, down 1.3% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 1,674 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 1.7 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 6.9 |
| August 2024 | 4.7 | 6.7 |
| August 2025 | 4.7 | 6.7 |
| August 2026 | 5.2 | 6.9 |
From June 2026 to August 2026 the practice recorded 5,858 appointments a month, or 669 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 39% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hannage Brook Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 669 | 523 | 510 |
| Face to face | 61% | 68% | 63% |
| Same day as booked | 39% | 39% | 45% |
| More than 28 days after booking | 9% | 9% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%), heart failure (1.8% against 1.1%) and atrial fibrillation (3.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 15.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.7 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 14.3% | 14.3% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Cancer | All ages | 5.4% | 3.8% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.9% | 74.9% |
Hannage Brook Medical Centre, Hannage Way,, Wirksworth,, Matlock, DE4 4JG. Phone: 01629 822434. Website: www.hannagebrook.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Crich Medical Practice | 5.9 km | 90% |
| Lime Grove Medical Centre | 6.9 km | 86% |
| Riversdale Surgery | 8.3 km | 86% |
| Darley Dale Medical Centre | 9.3 km | 94% |
| Whitemoor Medical Centre | 9.3 km | 83% |
- Ashbourne Medical Practice (92% overall experience good)
- Ashover Medical Centre (79% overall experience good)
- Baslow Health Centre (85% overall experience good)
- Darley Dale Medical Centre (94% overall experience good)
- Evelyn Medical Centre (97% overall experience good)
- Eyam Surgery (96% overall experience good)
- Lime Grove Medical Centre (86% overall experience good)
- Peak & Dales Medical Partnership (81% overall experience good)
How do patients rate Hannage Brook Medical Centre?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Hannage Brook Medical Centre as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Hannage Brook Medical Centre?
8,752 patients were registered in September 2026, down 1.3% on a year earlier.
What is Hannage Brook Medical Centre's CQC rating?
Outstanding overall, published in April 2017.
How many GPs does Hannage Brook Medical Centre have?
5.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,674 patients per GP against 2,171 across England.
Are appointments at Hannage Brook Medical Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hannage Brook Medical Centre's phone number?
01629 822434.