Riversdale Surgery, Belper: patient reviews and CQC rating
Riversdale Surgery is a GP practice in Belper with 13,676 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 11.3 full-time-equivalent qualified GPs, or 1,209 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Riversdale Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 3 practices in Belper with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (90%). 114 patients answered the survey (response rate 38%).
| Survey question | Riversdale Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 86% | 76% | 77% |
| Easy to contact by phone | 81% | 51% | 57% |
| Easy to contact via the website | 63% | 53% | 58% |
| Easy to contact via the NHS App | 64% | 46% | 54% |
| Reception team helpful | 97% | 84% | 85% |
| Last contact good | 86% | 68% | 73% |
| Wait for appointment about right | 77% | 69% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 212 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Riversdale Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,676 patients were registered at Riversdale Surgery in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 11.3 full-time-equivalent qualified GPs, there are 1,209 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 3.5 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.3 | 10.4 |
| August 2024 | 9.9 | 11.8 |
| August 2025 | 9.1 | 10.1 |
| August 2026 | 11.3 | 13.2 |
From June 2026 to August 2026 the practice recorded 6,410 appointments a month, or 469 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 31% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Riversdale Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 469 | 523 | 510 |
| Face to face | 78% | 68% | 63% |
| Same day as booked | 31% | 39% | 45% |
| More than 28 days after booking | 14% | 9% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), dementia (1.3% against 0.8%) and peripheral arterial disease (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 11.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.7% | 14.3% |
| High blood pressure | All ages | 17.7% | 15.2% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Palliative care | All ages | 1.3% | 0.6% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.7% | 74.9% |
99% of the practice's patients live in the DE56 postcode district. 100% live in Amber Valley, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| DE56 | 13,560 | 99% |
Riversdale Surgery, 59 Bridge Street, Belper, DE56 1AY. Phone: 01773 822386. Website: www.riversdalesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Whitemoor Medical Centre | 2.1 km | 83% |
| Appletree Medical Practice | 4.3 km | 86% |
| The Arthur Medical Centre | 4.9 km | 74% |
| Ivy Grove Surgery | 5.9 km | 59% |
| Ripley Medical Centre | 5.9 km | 67% |
- Appletree Medical Practice (86% overall experience good)
- The Arthur Medical Centre (74% overall experience good)
- Whitemoor Medical Centre (83% overall experience good)
How do patients rate Riversdale Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Riversdale Surgery as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Riversdale Surgery?
13,676 patients were registered in September 2026, up 0.1% on a year earlier.
What is Riversdale Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Riversdale Surgery have?
11.3 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,209 patients per GP against 2,171 across England.
Are appointments at Riversdale Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Riversdale Surgery's phone number?
01773 822386.