The Neville Family Medical Centre, Manchester: patient reviews and CQC rating
The Neville Family Medical Centre is a GP practice in Manchester with 5,623 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 3.2 full-time-equivalent qualified GPs, or 1,749 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Neville Family Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 80%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 66th of the 149 practices in Manchester with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (71%). 89 patients answered the survey (response rate 15%).
| Survey question | The Neville Family Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 81% | 79% | 77% |
| Easy to contact by phone | 60% | 63% | 57% |
| Easy to contact via the website | 39% | 61% | 58% |
| Easy to contact via the NHS App | 52% | 58% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 80% | 71% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 48 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Neville Family Medical Centre is Good, published in July 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,623 patients were registered at The Neville Family Medical Centre in September 2026, down 3.2% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,749 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.7 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 1,959 appointments a month, or 348 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 51% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Neville Family Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 348 | 445 | 510 |
| Face to face | 77% | 66% | 63% |
| Same day as booked | 51% | 44% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), dementia (0.3% against 0.8%) and atrial fibrillation (1.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 43.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 78.9 years for women and 75.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.1% | 14.3% |
| High blood pressure | All ages | 11.1% | 15.2% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.6% | 74.9% |
The Neville Family Medical Centre, 25 Old Market Street, Blackley, Manchester, M9 8DX. Phone: 0161 721 4865. Website: www.nevillefmc.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dam Head Medical Centre | 0.7 km | 76% |
| Crumpsall Medical Practice | 0.8 km | 74% |
| Park View Medical Centre | 0.9 km | 75% |
| Valentine Medical Centre | 1.0 km | 84% |
| Beacon Medical Centre | 1.3 km | 87% |
- Cheetham Hill Primary Care Centre (77% overall experience good)
- Crumpsall Medical Practice (74% overall experience good)
- New Collegiate Medical Centre (75% overall experience good)
- Park View Medical Centre (75% overall experience good)
- Wellfield Medical Centre (70% overall experience good)
How do patients rate The Neville Family Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Neville Family Medical Centre as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at The Neville Family Medical Centre?
5,623 patients were registered in September 2026, down 3.2% on a year earlier.
What is The Neville Family Medical Centre's CQC rating?
Good overall, published in July 2018.
How many GPs does The Neville Family Medical Centre have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,749 patients per GP against 2,171 across England.
Are appointments at The Neville Family Medical Centre face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Neville Family Medical Centre's phone number?
0161 721 4865.