Ross Road Medical Centre, Maidenhead: patient reviews and CQC rating
Ross Road Medical Centre is a GP practice in Maidenhead with 6,130 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 3.1 full-time-equivalent qualified GPs, or 1,969 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ross Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 1st of the 11 practices in Maidenhead with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (77%). 125 patients answered the survey (response rate 21%).
| Survey question | Ross Road Medical Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 83% | 76% | 77% |
| Easy to contact by phone | 69% | 56% | 57% |
| Easy to contact via the website | 57% | 57% | 58% |
| Easy to contact via the NHS App | 66% | 53% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 82% | 72% | 73% |
| Wait for appointment about right | 76% | 69% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 69 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ross Road Medical Centre is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,130 patients were registered at Ross Road Medical Centre in September 2026, up 5.3% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,969 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 0.9 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 2.9 | 3.8 |
| August 2025 | 3.3 | 5.2 |
| August 2026 | 3.1 | 4.8 |
From June 2026 to August 2026 the practice recorded 3,961 appointments a month, or 646 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 63% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Ross Road Medical Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 646 | 451 | 510 |
| Face to face | 33% | 60% | 63% |
| Same day as booked | 63% | 45% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.4% against 0.8%), atrial fibrillation (1.2% against 2.2%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.4 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.1% | 14.3% |
| High blood pressure | All ages | 10.5% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.2% | 74.9% |
96% of the practice's patients live in the SL6 postcode district. 96% live in Windsor and Maidenhead, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SL6 | 5,820 | 96% |
Ross Road Medical Centre, 85 Ross Road, Maidenhead, SL6 2SR. Phone: 01628 623767.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Symons Medical Centre | 1.4 km | 65% |
| Claremont Surgery | 1.8 km | 79% |
| The Cedars Surgery | 1.9 km | 78% |
| Redwood House Surgery | 2.0 km | 71% |
| Cordwallis Road Surgery | 2.0 km | 55% |
- Claremont Surgery (79% overall experience good)
- Cookham Medical Centre (73% overall experience good)
- Cordwallis Road Surgery (55% overall experience good)
- Dr Hutchings and Partners (75% overall experience good)
- Linden Medical Centre (82% overall experience good)
- Redwood House Surgery (71% overall experience good)
- The Cedars Surgery (78% overall experience good)
- Woodlands Park Surgery (83% overall experience good)
How do patients rate Ross Road Medical Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Ross Road Medical Centre as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Ross Road Medical Centre?
6,130 patients were registered in September 2026, up 5.3% on a year earlier.
What is Ross Road Medical Centre's CQC rating?
Good overall, published in April 2019.
How many GPs does Ross Road Medical Centre have?
3.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,969 patients per GP against 2,171 across England.
Are appointments at Ross Road Medical Centre face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ross Road Medical Centre's phone number?
01628 623767.