The Symons Medical Centre, Maidenhead: patient reviews and CQC rating
The Symons Medical Centre is a GP practice in Maidenhead with 11,121 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 4.8 full-time-equivalent qualified GPs, or 2,317 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Symons Medical Centre
Its best result against England is the share who said the healthcare professional was good at listening to them: 92%, against 87% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 16%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 10th of the 11 practices in Maidenhead with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (71%). 161 patients answered the survey (response rate 28%).
| Survey question | The Symons Medical Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 65% | 76% | 77% |
| Easy to contact by phone | 37% | 56% | 57% |
| Easy to contact via the website | 22% | 57% | 58% |
| Easy to contact via the NHS App | 16% | 53% | 54% |
| Reception team helpful | 82% | 84% | 85% |
| Last contact good | 62% | 72% | 73% |
| Wait for appointment about right | 59% | 69% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 120 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Symons Medical Centre is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,121 patients were registered at The Symons Medical Centre in September 2026, down 2.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 2,317 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.3 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 4.6 |
| August 2024 | 4.6 | 4.6 |
| August 2025 | 4.4 | 4.4 |
| August 2026 | 4.8 | 4.8 |
From June 2026 to August 2026 the practice recorded 2,978 appointments a month, or 268 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 42% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
77% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Symons Medical Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 268 | 451 | 510 |
| Face to face | 55% | 60% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.6% against 0.8%). It has a lower share for osteoporosis (0.5% against 1.2%), chronic kidney disease (2.6% against 4.6%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 7.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.1% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Dementia | All ages | 1.6% | 0.8% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
99% of the practice's patients live in the SL6 postcode district. 99% live in Windsor and Maidenhead, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SL6 | 11,061 | 99% |
The Symons Medical Centre, 25 All Saints Avenue, Maidenhead, SL6 6EL. Phone: 01628 626131. Website: www.thesymonsmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Linden Medical Centre | 0.9 km | 82% |
| Cordwallis Road Surgery | 1.2 km | 55% |
| The Cedars Surgery | 1.3 km | 78% |
| Claremont Surgery | 1.4 km | 79% |
| Ross Road Medical Centre | 1.4 km | 83% |
How do patients rate The Symons Medical Centre?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of The Symons Medical Centre as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at The Symons Medical Centre?
11,121 patients were registered in September 2026, down 2.2% on a year earlier.
What is The Symons Medical Centre's CQC rating?
Good overall, published in August 2018.
How many GPs does The Symons Medical Centre have?
4.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,317 patients per GP against 2,171 across England.
Are appointments at The Symons Medical Centre face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Symons Medical Centre's phone number?
01628 626131.