Redwood House Surgery, Maidenhead: patient reviews and CQC rating
Redwood House Surgery is a GP practice in Maidenhead with 5,671 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2021. It has 2.1 full-time-equivalent qualified GPs, or 2,675 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Redwood House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 57%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 40%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 8th of the 11 practices in Maidenhead with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (71%). 128 patients answered the survey (response rate 29%).
| Survey question | Redwood House Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 71% | 76% | 77% |
| Easy to contact by phone | 57% | 56% | 57% |
| Easy to contact via the website | 51% | 57% | 58% |
| Easy to contact via the NHS App | 40% | 53% | 54% |
| Reception team helpful | 79% | 84% | 85% |
| Last contact good | 66% | 72% | 73% |
| Wait for appointment about right | 63% | 69% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 87% | 90% | 90% |
CQC's overall rating for Redwood House Surgery is Good, published in May 2021. All 5 key questions are rated Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,671 patients were registered at Redwood House Surgery in September 2026, down 3.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,675 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,351 appointments a month, or 415 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 35% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Redwood House Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 415 | 451 | 510 |
| Face to face | 57% | 60% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), COPD (0.8% against 1.9%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 8.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.7 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% |
| Depression | 18+ yrs | 12.8% | 14.3% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| COPD | All ages | 0.8% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
99% of the practice's patients live in the SL6 postcode district. 99% live in Windsor and Maidenhead, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SL6 | 5,637 | 99% |
Redwood House Surgery, Redwood House, Cannon Lane, Maidenhead, SL6 3PH. Phone: 01628 826227. Website: www.redwoodhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodlands Park Surgery | 1.0 km | 83% |
| Ross Road Medical Centre | 2.0 km | 83% |
| The Symons Medical Centre | 2.0 km | 65% |
| Linden Medical Centre | 2.7 km | 82% |
| Cordwallis Road Surgery | 3.2 km | 55% |
- Claremont Surgery (79% overall experience good)
- Cookham Medical Centre (73% overall experience good)
- Cordwallis Road Surgery (55% overall experience good)
- Dr Hutchings and Partners (75% overall experience good)
- Linden Medical Centre (82% overall experience good)
- Ross Road Medical Centre (83% overall experience good)
- The Cedars Surgery (78% overall experience good)
- Woodlands Park Surgery (83% overall experience good)
How do patients rate Redwood House Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Redwood House Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Redwood House Surgery?
5,671 patients were registered in September 2026, down 3.6% on a year earlier.
What is Redwood House Surgery's CQC rating?
Good overall, published in May 2021.
How many GPs does Redwood House Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,675 patients per GP against 2,171 across England.
Are appointments at Redwood House Surgery face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Redwood House Surgery's phone number?
01628 826227.