OHP Ludlow-Portcullis Surgery, Ludlow: patient reviews and CQC rating
OHP Ludlow-Portcullis Surgery is a GP practice in Ludlow with 7,422 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 5.1 full-time-equivalent qualified GPs, or 1,465 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about OHP Ludlow-Portcullis Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 86%, above the England figure of 54%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
83% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (91%). 108 patients answered the survey (response rate 35%).
| Survey question | OHP Ludlow-Portcullis Surgery | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 90% | 77% | 77% |
| Easy to contact by phone | 83% | 53% | 57% |
| Easy to contact via the website | 67% | 59% | 58% |
| Easy to contact via the NHS App | 86% | 59% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 83% | 72% | 73% |
| Wait for appointment about right | 78% | 69% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 98% | 90% | 90% |
CQC's overall rating for OHP Ludlow-Portcullis Surgery is Good, published in June 2022. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (November 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
7,422 patients were registered at OHP Ludlow-Portcullis Surgery in September 2026, down 1.1% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,465 patients per GP, fewer than the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 3.3 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 5.6 |
| August 2024 | 3.5 | 6.2 |
| August 2025 | 5.5 | 7.3 |
| August 2026 | 5.1 | 8.1 |
From June 2026 to August 2026 the practice recorded 5,351 appointments a month, or 721 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 46% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | OHP Ludlow-Portcullis Surgery | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 721 | 498 | 510 |
| Face to face | 56% | 63% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.9% against 4.6%), heart failure (2.1% against 1.1%) and palliative or supportive care needs (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.1% | 15.2% |
| Depression | 18+ yrs | 20.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.9% | 4.6% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Cancer | All ages | 6.2% | 3.8% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 3.0% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
OHP Ludlow-Portcullis Surgery, Portcullis Surgery, Portcullis Lane, Ludlow, SY8 1GT. Phone: 01584 872939.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Station Drive Surgery | 0.1 km | 83% |
| Tenbury Surgery | 10.4 km | 92% |
| OHP-Craven Arms Medical Practice | 11.5 km | 96% |
| The Mortimer Medical Practice | 14.9 km | 80% |
| Ryeland Surgery | 15.1 km | 77% |
- Bishops Castle Medical Practice (95% overall experience good)
- Church Stretton Medical Practice (82% overall experience good)
- OHP-Craven Arms Medical Practice (96% overall experience good)
- OHP-The Meadows Medical Practice (91% overall experience good)
- Station Drive Surgery (83% overall experience good)
How do patients rate OHP Ludlow-Portcullis Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of OHP Ludlow-Portcullis Surgery as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at OHP Ludlow-Portcullis Surgery?
7,422 patients were registered in September 2026, down 1.1% on a year earlier.
What is OHP Ludlow-Portcullis Surgery's CQC rating?
Good overall, published in June 2022.
How many GPs does OHP Ludlow-Portcullis Surgery have?
5.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,465 patients per GP against 2,171 across England.
Are appointments at OHP Ludlow-Portcullis Surgery face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is OHP Ludlow-Portcullis Surgery's phone number?
01584 872939.