The Mortimer Medical Practice, Leominster: patient reviews and CQC rating
The Mortimer Medical Practice is a GP practice in Leominster with 8,872 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 3.6 full-time-equivalent qualified GPs, or 2,437 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Mortimer Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 30%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
63% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (88%). 119 patients answered the survey (response rate 43%).
| Survey question | The Mortimer Medical Practice | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 63% | 66% | 57% |
| Easy to contact via the website | 46% | 65% | 58% |
| Easy to contact via the NHS App | 30% | 64% | 54% |
| Reception team helpful | 91% | 89% | 85% |
| Last contact good | 74% | 78% | 73% |
| Wait for appointment about right | 70% | 75% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 96% of 23 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Mortimer Medical Practice is Good, published in September 2018. All 5 key questions are rated Good. It held the same rating in the report before (May 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,872 patients were registered at The Mortimer Medical Practice in September 2026, down 1.1% on a year earlier (England: down 1.1%).
35% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,437 patients per GP, more than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 2.1 nurses and 8.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 7.8 |
| August 2024 | 5.7 | 6.8 |
| August 2025 | 5.5 | 6.6 |
| August 2026 | 3.6 | 4.7 |
From June 2026 to August 2026 the practice recorded 5,534 appointments a month, or 624 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 49% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Mortimer Medical Practice | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 624 | 561 | 510 |
| Face to face | 57% | 62% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.4% against 2.2%), chronic kidney disease (8.4% against 4.6%) and cancer (6.8% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%), a learning disability (0.3% against 0.6%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 19.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.0% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 8.4% | 4.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Cancer | All ages | 6.8% | 3.8% |
| Atrial fibrillation | All ages | 4.4% | 2.2% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.2% | 74.9% |
The Mortimer Medical Practice, Croase Orchard Surgery, Kingsland, Leominster, HR6 9QL. Phone: 01568 708214. Website: www.mortimer.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ryeland Surgery | 5.6 km | 77% |
| The Weobley and Staunton-On-Wye Surgeries | 10.8 km | 93% |
| OHP Ludlow-Portcullis Surgery | 14.9 km | 90% |
| Station Drive Surgery | 15.0 km | 83% |
| Kington Medical Practice | 15.2 km | 73% |
- Kington Medical Practice (73% overall experience good)
- Ryeland Surgery (77% overall experience good)
- Tenbury Surgery (92% overall experience good)
- The Weobley and Staunton-On-Wye Surgeries (93% overall experience good)
How do patients rate The Mortimer Medical Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of The Mortimer Medical Practice as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at The Mortimer Medical Practice?
8,872 patients were registered in September 2026, down 1.1% on a year earlier.
What is The Mortimer Medical Practice's CQC rating?
Good overall, published in September 2018.
How many GPs does The Mortimer Medical Practice have?
3.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,437 patients per GP against 2,171 across England.
Are appointments at The Mortimer Medical Practice face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Mortimer Medical Practice's phone number?
01568 708214.