Ryeland Surgery, Leominster: patient reviews and CQC rating
Ryeland Surgery is a GP practice in Leominster with 19,436 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 13.6 full-time-equivalent qualified GPs, or 1,434 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ryeland Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 4 are above England and 2 below by more than the survey's margin of error, and 5 within it.
70% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (80%). 125 patients answered the survey (response rate 38%).
| Survey question | Ryeland Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 77% | 80% | 77% |
| Easy to contact by phone | 70% | 66% | 57% |
| Easy to contact via the website | 32% | 65% | 58% |
| Easy to contact via the NHS App | 41% | 64% | 54% |
| Reception team helpful | 92% | 89% | 85% |
| Last contact good | 82% | 78% | 73% |
| Wait for appointment about right | 79% | 75% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 85% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
CQC's overall rating for Ryeland Surgery is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (February 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,436 patients were registered at Ryeland Surgery in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 13.6 full-time-equivalent qualified GPs, there are 1,434 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 6.0 nurses and 8.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.8 | 13.9 |
| August 2024 | 10.4 | 14.4 |
| August 2025 | 11.9 | 16.6 |
| August 2026 | 13.6 | 20.4 |
From June 2026 to August 2026 the practice recorded 10,124 appointments a month, or 521 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 44% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Ryeland Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 521 | 561 | 510 |
| Face to face | 75% | 62% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), osteoporosis (2.2% against 1.2%) and heart failure (1.9% against 1.1%). The practice's patients live in areas with an average deprivation score of 23.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Heart failure | All ages | 1.9% | 1.1% |
| Palliative care | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Ryeland Surgery, Westfield Walk, Leominster, HR6 8HD. Phone: 01568 614141. Website: www.marchessurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Mortimer Medical Practice | 5.6 km | 80% |
| The Weobley and Staunton-On-Wye Surgeries | 12.3 km | 93% |
| Tenbury Surgery | 13.1 km | 92% |
| OHP Ludlow-Portcullis Surgery | 15.1 km | 90% |
| Station Drive Surgery | 15.3 km | 83% |
- Kington Medical Practice (73% overall experience good)
- Tenbury Surgery (92% overall experience good)
- The Mortimer Medical Practice (80% overall experience good)
- The Weobley and Staunton-On-Wye Surgeries (93% overall experience good)
How do patients rate Ryeland Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Ryeland Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Ryeland Surgery?
19,436 patients were registered in September 2026, down 0.1% on a year earlier.
What is Ryeland Surgery's CQC rating?
Good overall, published in January 2018.
How many GPs does Ryeland Surgery have?
13.6 full-time-equivalent qualified GPs (19 qualified GPs by headcount), which is 1,434 patients per GP against 2,171 across England.
Are appointments at Ryeland Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ryeland Surgery's phone number?
01568 614141.