West Green Surgery, London: patient reviews and CQC rating
West Green Surgery is a GP practice in London with 23,382 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). It has 4.1 full-time-equivalent qualified GPs, or 5,731 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Green Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 64%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 338th of the 648 practices in London with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (74%). 112 patients answered the survey (response rate 16%).
| Survey question | West Green Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 64% | 62% | 57% |
| Easy to contact via the website | 41% | 57% | 58% |
| Easy to contact via the NHS App | 29% | 54% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 63% | 68% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
23,382 patients were registered at West Green Surgery in September 2026, down 2.4% on a year earlier (England: down 1.1%).
5% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 5,731 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.2 nurses and 6.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 6.9 |
| August 2024 | 4.1 | 7.8 |
| August 2025 | 4.1 | 7.1 |
| August 2026 | 4.1 | 7.1 |
From June 2026 to August 2026 the practice recorded 7,373 appointments a month, or 315 per 1,000 registered patients (England: 510). 100% were face to face (England: 63%). 48% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | West Green Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 315 | 469 | 510 |
| Face to face | 100% | 60% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.1% against 0.8%), atrial fibrillation (0.4% against 2.2%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 31.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.7% | 14.3% |
| High blood pressure | All ages | 7.8% | 15.2% |
| Diabetes | 17+ yrs | 4.6% | 7.9% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.2% | 4.6% |
| Cancer | All ages | 1.1% | 3.8% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.6% | 1.9% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Heart failure | All ages | 0.2% | 1.1% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
West Green Surgery, 590 Green Lanes, London, N8 0RA. Phone: 020 8881 9606. Website: www.westgreensurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| S H Vaghela & Dr V N Patel | 0.1 km | 73% |
| Dr Amrish Gor | 0.6 km | 76% |
| Bridge House Medical Practice | 0.8 km | 71% |
| Hornsey Park Surgery | 0.9 km | 77% |
| St Ann's Road Surgery | 0.9 km | 48% |
- Hornsey Park Surgery (77% overall experience good)
- S H Vaghela & Dr V N Patel (73% overall experience good)
- Staunton Group Practice (66% overall experience good)
How do patients rate West Green Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of West Green Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at West Green Surgery?
23,382 patients were registered in September 2026, down 2.4% on a year earlier.
How many GPs does West Green Surgery have?
4.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 5,731 patients per GP against 2,171 across England.
Are appointments at West Green Surgery face to face?
100% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Green Surgery's phone number?
020 8881 9606.